Deloitte Risk Advisory - Tip-Offs Anonymous - Afrikaans Speaking Call Centre Agent Jobs in South Africa

Deloitte Risk Advisory - Tip-Offs Anonymous - Afrikaans Speaking Call Centre Agent Jobs in South Africa


Job Description

Key Performance Areas

Strategic Impact

  • Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area

  • Positive impact on broader team

    External/ Internal Client Impact

  • Performs a variety of inter-related tasks that impact on the efficient delivery of the team to the client (internal / external)

  • Produces timeous and accurate work in support of the broader team’s delivery

  • Raises issues promptly that may impact broader delivery

  • Work is accurate and on time

    Operational Effectiveness

  • Maintains close focus on timelines and accuracy ensuring quality of delivery of the role

  • Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with TOA and firm controls, policies and procedures

  • Provides wrap-up reports to superior

  • Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved

  • Quality outputs that meet deadlines

  • Accuracy negates risk of output

  • Quality reporting

  • Business requirements are achieved

    Development/ Growth of Team (Detail applicable to role)

  • Actively works to address identified development areas

  • Visible attention to own development

    Budgets/ Profitability

  • Effectively uses time, equipment and resources

  • Accuracy of financial records

    Specialised Competencies

  • Provides inbound telephonic services to client’s
    subject to the requirements of the TOA procedures, systems, and client SLA’s.

  • Adherence to all relevant legislation, e.g. PDA/POPI and TOA controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to TOA and its clients

  • Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and TOA processes

  • Matters escalated and guidance sought where necessary

  • Effective and accurate provision of feedback to callers as required

  • Accurate timeous and professional support with ad-hoc TOA projects as required

  • Accuracy and quality of translations received within SLA and TOA processes

    Qualifications

    Minimum Qualification

  • Matric

    Desired Qualification

  • 3 Year Diploma, preferably Forensic and or Call Centre based qualification

    Minimum Experience

  • 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position. An excellent command, i.e. 100 % fluency English and Afrikaans is a necessity

    Desired Experience

  • 2 - 3 years working experience, preferably in a contact centre would be an advantage

  • All official ethnic languages of South Africa are offered. Fluency in any other SA official ethnic language would be preferred and would be an advantage

    How to Apply

  • For more information and job application details, see; Deloitte Risk Advisory - Tip-Offs Anonymous - Afrikaans Speaking Call Centre Agent Jobs in South Africa

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