Deloitte IT Technician KZN - FTC Jobs in South Africa

Deloitte IT Technician KZN - FTC Jobs in South Africa


Company Description

  • Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

    About the Division

  • As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:

  • PMO – Project Management Office

  • BMS – Business Management Services

  • SAP – Systems, Applications and Products

  • IAAS - Infrastructure as a service

  • BSASI – ATS Business Analysis

  • CAD - Centre of Application Development

  • USS – User Support Services

  • We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.

    Main Purpose of Job

  • Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation within a predefined SLA.

  • Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation.

  • Provides adhoc end user training on the use of systems

  • To assist with software refresh on computer workstations to Windows 20h2 with O365

  • To support the business with self-initiated software upgrades

  • To perform software upgrades on computers to a schedule and checklist

  • To check, unpack, prepare, upgrade and replace end of live hardware

  • Provide ad hoc IT support and troubleshooting

  • Under supervision, to ensure quality assurance throughout the migration process

    Differentiators for this specific role

  • Create and Maintain client relationship

  • Install and configure of standard hardware & software

  • Maintain a tidy environment

  • Administration and filing for IT service desk

  • Manage third party calls

  • Filling in for absent colleagues

  • Monitoring of SLA of calls (SLA 98%)

    Key Performance Areas:

  • Strategic Impact

  • Under supervision, provides user support on IT queries in respect of hardware and software issues

    Key Performance Areas:

    Client Impact: External / Internal

  • Solves user queries remotely within SLA

  • Escalates issues to technical experts that cannot be solved

    Operational Effectiveness

  • Works collaboratively with
    ATS team to ensure calls are closed in the shortest possible time span

  • Logs calls accurately with all detail onto system

  • Tracks queries through to resolution and closes them on logging system

  • Assists team members as required

  • Remains aware of risk in area of expertise in alignment with Deloitte policies and processes

  • Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

    Development/Growth of Team

  • Actively works to address identified development areas

  • Cultivates ability to give effective development feedback both upwards and to peers

    Budgets / Profitability

  • Effective use of time, equipment and resources

    Qualifications

    Minimum Requirements:

  • Minimum Qualifications: CompTIA A+ and/or N+ certification

    Minimum Experience

  • 1 year in IT support .

  • Imaging machines with Windows and Office products.

  • Backing up and transferring of documents.

  • Can demonstrate working knowledge regarding – both Hardware (Laptop/Desktop experience, HP advantageous) and software related (windows 10, Office 365 required, mac advantageous).

  • Can follow an IT test script.

  • Demonstrates basic troubleshooting skills.

  • Desired Qualifications: Starting Microsoft certification, Degree or Diploma (in some countries in Africa).

  • Desired Experience: Experience preferably within large corporate.

    Good theoretical understanding of:

  • Following IT best practices, processes and procedures.

  • Working in a corporate environment.

    Ability to communicate in such a way as to:

  • Good spoken and written communications skills.

  • Listen and understand the customers’ needs.

  • Articulate in a clear and understandable manner steps to resolve IT issues.

  • Polite, well mannered, clear, confident.

  • Engaging and warm tone.

    Collaborative / Team player skills:

  • Teachable and Eager to learn.

  • Positive and uplifting attitude.

  • Able to follow through on routine processes with accuracy and attention.

  • Willing to assist team wherever necessary.

    Passion:

  • Understanding, using, and leveraging Technology.

  • To give exceptional service and assist others.

  • To do everything with excellence.

  • To do everything with excellence.

    How to Apply

  • For more information and job application details, see; Deloitte IT Technician KZN - FTC Jobs in South Africa


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