Deloitte Africa Internal Client Services - Executive Office - Senior Manager: Strategy Jobs in South Africa

Deloitte Africa Internal Client Services - Executive Office - Senior Manager: Strategy Jobs in South Africa

Company Description

  • Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

    About the Division

  • It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

    Rewarding career opportunities are available in:

  • Human resources

  • Information technology

  • Marketing and Communications

  • Financial support services, and much more.

  • As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

    Main Purpose of Job

  • The Strategy Senior Manager works within the Africa Strategy Unit to advance the development of the Africa Member Firm network and implementation of its strategies to achieve the growth ambitions of the Africa Member Firm.

  • The scope of the role is Africa wide and requires the incumbent to play a key role in the shaping and framing the key strategies of the firm, working with the businesses to translate these strategies and drive execution.

  • The Strategy Senior Manger reports to the Strategy Unit Director, with frequent interaction with the Deputy Chief Executive, Africa Executive, Clients and Industries, service lines, internal client service functions and other senior leaders across the Africa firm.

    Differentiators for this specific role

  • Work with the business to translate the firm’s priorities into tactical plans

  • Define and implement a sprint methodology to manage the cadence of execution

  • Define communication process to leadership and team members

  • Timely and detailed reporting on status of sprint implementation and any corrective action required to leadership

  • Run multiple projects concurrently/ programme management

  • Define the scope, scope, deliverables, timelines, outcomes, budget and success criteria

  • Manage teams across the business which may include external service providers

  • Engage leaders and manage risks and issues proactively

  • Integrate with projects across the firm by Identifying stakeholders and dependencies across projects

  • Leverage analytical frameworks to identify, prioritise, structure, and solve complex business problems

  • Assess and qualify potential investments, strategic partnerships, and/or M&A activities for strategic fit and recommend the appropriate actions in the firm’s corporate development process

  • Leverage proven methods and tools to analyse and develop recommendations

  • Develop effective working relationships across the Africa Firm - including internal clients (service lines, Exco) and colleagues to exercise influence

  • Exceptional verbal and written communication skills (storyboarding, presentations, report writing, etc.) to build alignment and understanding

  • Develop hypothesis to clearly articulate strategic options - leverage influencing skills and ability to negotiate trade-offs where competing priorities exist

  • Financial modelling to define financial implications and trade-offs for proposed strategic options

    Key Performance Area

    Strategic Impact

  • Lead the process to translate the firm’s strategic choices and priorities agreed by the Africa executive

  • Embed execution discipline to ensure the agreed upon tactical plans are fulfilled

  • Create explicit links between outcomes (growth, transformation and an enhanced brand position - and associated key metrics) and the strategic priorities and actions of the firm

  • Shape the emerging priorities of the firm by identifying and analysing key trends to understand
    significance and business implications to stress test strategic priorities and choices to inform adjustments which may be required

  • Lead strategic projects within specific areas of the business and across businesses / service lines as agreed with the Strategy Unit Leader

  • Utilise external sources (market research) to assess the professional services
    marketplace to help senior Leaders understand Deloitte’s competitive position (successes, challenges, opportunities, and risks) as input to shaping the choices and strategy of the firm

  • Including liaising with external service providers to scope competitor analysis studies for core Africa markets

  • Collaborating with the knowledge management function on research needs - including competitor analysis, market sensing (including key trends, acquisitions, macro and micro economic indicators)

  • Formulate business issues into robust and quantified decision frameworks to identify strategic option with preferred solutions to drive business performance

  • Identify and develop the supporting business case underpinning strategic options to quantify impact, tradeoffs, returns and implications of decisions

  • Identify underperforming/ sub-optimal parts of the firm’s portfolio to create visibility of areas requiring intervention - for instance optimisation and or investment

  • Develop a framework and the associated tools for assessing business performance, duplications and or overlaps

  • Analyse portfolios to identify trends, systemic issues and early warning signals of areas in the business which are at risk of becoming commoditised

  • Recommend corrective action based on the analysis

  • Support senior leaders on long range planning projects and ad-hoc requests

  • Develop and share content for presentations and reports, as well as supporting analytics, for the Deloitte Africa CE and Deputy CE and senior leaders and oversight committees, as required

    Innovation and Change

  • Maintain personal motivation and drive to take ideas from conception to implementation

  • Generate innovative solutions to enhance Africa firms’ impact and strategic outcomes

  • Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise


  • Provides input to the annual strategy budget - including priority head count, projects, market studies, access to paid data bases and market reports

  • Manage budget through accurate budgeting and cost control for areas of responsibility and projects


    Minimum Requirements:

  • Minimum Qualifications: University Graduate- Undergraduate degree with rigorous analytical and quantitative focus (Business Sciences, Business Administration (MBA or equivalent), Finance / Engineering)

  • Whilst not a strict requirement, a post graduate qualification in a management or numerate discipline would be an added advantage

  • Minimum 8 years’ working experience in a consulting environment

  • Understanding of Strategy process and best practice – including strategy development, execution and communication

  • Established, professional with strong strategy experience at management level

  • Understand market structures, competition dynamics and client behaviours.

    Desired Experiences

  • At least 5 years in a client facing management consulting role.

  • Delivering complex, large scale projects - leading multiple streams and aligning stakeholders to achieve outcomes.

  • Strong analytical skills.

  • Financial Modelling.

  • Working knowledge of the market, players and trends in Professional services.

  • Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment.

    Additional Information

    Technical Competencies

  • Expert in field with sound industry and business knowledge.

  • Demonstrated leadership skills.

  • Sales skills.

  • Proven ability to manage and execute projects.

  • Experience in drafting and presenting client proposals.

  • Excellent report writing skills.

  • Good financial knowledge.

  • Sound business acumen.

    Behavioural Competencies

  • Excellent communication skills, both written and verbal.

  • Effective interpersonal and relationship building skills.

  • Good mentorship and coaching ability with desire to develop self and others.

  • Strong client delivery focus.

  • Adaptable, managing change and ambiguity with ease.

  • Focus on quality and risk.

  • Sound problem solving ability.

    How to Apply

  • For more information and job application details, see; Deloitte Africa Internal Client Services - Executive Office - Senior Manager: Strategy Jobs in South Africa

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