Delaphone Technologies Ltd Customer Service Team Leader Jobs in Ethiopia
Delaphone Technologies Ltd Customer Service Team Leader Jobs in EthiopiaAbout FlocashFloCash began with the vision to simplify doing business in Africa, by breaking down major barriers to trade and helping Africa to drive commerce at home and abroad.
Today, FloCash is one of the world's largest providers of local payment options offering over 400 payment methods globally.
Flocash is a leader in digital services & payments across Africa and have been recognized with numerous awards.
In Ethiopia - Flocash pioneered ecommerce services and connects over 90% of the country's largest payment networks.
Join a leader in global payments. Ethiopian at heart, global by nature.
We are looking to hire a Customer Service Team Leader to join our busy operations team in Addis Ababa on a permanent basis.
If you have the below experience, please get in touch with us!
Resolve any queries and update systems and accounts accordingly
Respond to email & phone queries from customers, partners and suppliers
Build relationships with customers to solve complaints by understanding their needs
Provide information on products, service and process
Actioning customer requests – change of profile, change of address, change of KYC etc
Administration duties such as customer letters, other departmental requests on customers’ accounts, customer call backs
Must have a minimum of 2 years Team Leader experience
Have a good eye for detail and accuracy under pressure
The ability to manage priorities, multi-task and achieve deadlines
Flexible in regard to shift patterns
People management experience at a supervisory level, preferable but not essential
Demonstrate excellent customer services and communication skills across the business
How to Apply
Interested and qualified applicants can apply through Ethiojobs.net
CV Submission Requirements
Please submit your CV in PDF format containing the following four sections ONLY.
Full Name, Email & mobile number
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