Debt Recovery Officer Jobs in Nairobi, Kenya

Debt Recovery Officer Jobs in Nairobi, Kenya

  • Our Client is a leading Credit Management Firm in Kenya and the larger East African region.

  • They seek to hire a Debt Recovery Officer who will be responsible for following up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery.


  • Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within predetermined policies, guidelines and regulation.

  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.

  • Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

  • Resolve and mediate disputes between customers and principals/clients.

  • Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.

  • Prepare approval requests for negotiated settlements and follow up until the account is fully settled and the balance paid off.

  • Maintain and prepare monthly collections reports, updates and status.

  • Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.

  • Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.

  • Provide customers with their correct account details e.g. loan balance and
    account numbers.

  • Maintaining data integrity and keeping customer details confidential.

  • Responding to all customer correspondences via e-mail, telephone and postal mail.

    Qualifications & Experience

  • Diploma in Banking/Credit management or any field from a recognized institution.

  • 1-2 years’ experience in Debt Collection/Credit or Sales and Marketing.

  • Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery processes and techniques.

  • Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.

  • Must have the ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.

  • Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV quoting the job title on the email subject (Debt Recovery Officer) to

  • before 24th June 2021

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