Dashen Bank S.C Customer Service Manager I Jobs in Ethiopia

Dashen Bank S.C Customer Service Manager I Jobs in Ethiopia


Job Description

Job Summary

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

    Job Requirements

    Academic & Professional Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

  • Proficiency in Somali Language is Mandatory

    Experience

  • Minimum of Six (6) years of banking experience

    Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills

    How to Apply

    For more information and job application details, see; Dashen Bank S.C Customer Service Manager I Jobs in Ethiopia

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