Dashen Bank S.C Customer Service Manager I Jobs in Ethiopia
Dashen Bank S.C Customer Service Manager I Jobs in EthiopiaJob DescriptionJob SummaryThe Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Proficiency in Somali Language is Mandatory
Minimum of Six (6) years of banking experience
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
How to Apply
For more information and job application details, see; Dashen Bank S.C Customer Service Manager I Jobs in Ethiopia
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.