Danish Refugee Council Program Manager- Quality Assurance Jobs in Ethiopia

Danish Refugee Council Program Manager- Quality Assurance Jobs in Ethiopia

Duties and Responsibilities



  • Support the Head of Program in forging and maintaining relationships with key governmental authorities including the Administration for Refugee and Returnee Affairs (ARRA), and regional authorities and bureaus with regards to signing of regional and federal-level project agreements.

  • Represent DRC in coordination fora with project consortia of which DRC is a member, with other humanitarian agencies, and, in the absence of the Country Director or Head of Program, with donors.

    Programming and Technical Support

  • Ensure that country and field-level kick-off meetings are held for 100% of all new projects.

  • This entails making clear presentations of all project components, including activities, budgets, monitoring and evaluation plans, beneficiary accountability, and visibility.

  • The Country Program Quality Assurance Manager is responsible for collecting, consolidating, and updating detailed activity and spending plans, including the Detailed Implementation Plan (DIP) and Project Management Tools Plus (PMT Plus) developed and updated by the responsible Area Managers (budget holders).

  • Support DRC’s Area Managers in upholding rigorous project cycle management principles through the provision of technical advice, including support with the development and monitoring of project cycle management tools.

  • Ensure that MEAL Coordinator monitors project achievements. When activities are identified as behind schedule or are facing technical or logistical challenges, the Country Program Quality Assurance Manager will work with Area Managers to identify and implement corrective actions and raise issues to the Senior Management Team (SMT).

  • Provide guidance and oversight to the budget holders in all aspects of project implementation, scale up, and scale-down, in accordance with the donor-approved grant agreements.

  • Organize and facilitate monthly reviews of achievements and spending for all active projects by leading monthly Budget Follow-up Reviews and providing support to the Head of Program on bi-weekly PMT Plus reviews..

  • Ensure that country and field-level project closure meetings are held for 100% of all ending projects. This entails reviewing significant achievements and challenges, preparing teams for final reporting, and, in collaboration with the MEAL Coordinator, documenting lessons learned.

  • Contribute to the strategic direction of DRC Ethiopia and Djibouti’s programming through active and ongoing participation in and contribution to strategic planning meetings and development of strategic documents.

  • In collaboration with the Head of Program, contribute to the sustainable management of program growth and development, ensuring that existing capacities are considered for future strategic growth.

  • Liaise with relevant Regional Office and HQ counterparts responsible for programme design, reporting, and monitoring and evaluation.


  • Oversee development of all project reports to ensure accuracy in narrative and financial aspects, and a high standard of professionalism, and in compliance with DRC and donor standards and timelines.

  • Lead a weekly grants & budgeting meeting, collaborating closely with the Finance Coordinator – Reporting, to ensure that reports are submitted on time and to a high quality.

  • Collaborate with the Addis Ababa-based finance and grants team to monitor spending and ensure the timely utilization of all grants.

  • Ensure that a consolidated reporting package (templates, deadlines, and focal points) is shared with all concerned parties in a timely manner to ensure a quality product submission to donors on time.

    Human Resources

  • Provide strategic leadership and management oversight of the Program Quality Assurance department, with a portfolio including: grants management, programme quality, reporting, and information management.

  • Manage the Addis Ababa-based Quality Assurance teams and support respectful and positive working relationships within and between other departments. This is to be achieved through leadership, team building, day-to-day support, objective setting, performance review,
    and capacity-building.

  • Support and participate in recruitment processes as requested by the Head of Program.

  • In collaboration with the Head of Program and Area Managers, ensure relevant program staffing structures are in place across all field locations.

  • Promote professional development by identifying training and capacity building opportunities and ensure staff are well versed in core sector concepts, DRC's code of conduct, accountability, respectful dialogue with the refugee population, and prevention of sexual exploitation and abuse.

    Supply Chain

  • Collaborate with Area Managers and the Addis Ababa-based Supply Chain team to ensure procurement plans are developed for all new projects.

    As Manager the post-holder is responsible for the following

  • Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility

  • Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.

  • Accountable for people management of direct reports. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.

  • Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

    All DRC roles require the post-holder to master DRC’s core competencies

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.

  • Collaborating: Involving relevant parties and encouraging feedback.

  • Taking the lead: Taking ownership and initiative while aiming for innovation.

  • Communicating: Listening and speaking effectively and honestly.

  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

    Job Requirements

  • Master’s degree in law, social sciences, international development, or another relevant field.

  • At least five years of professional experience in humanitarian emergency contexts with PDQA responsibilities, preferable to have at least two years of experience at senior management level.

  • At least 3 years experience with people management

  • Knowledge and experience working protection, WASH, emergency, cash, and livelihoods programming.

  • Proven ability to lead a high performing and diverse team, manage performance, foster a positive working environment, and manage issues sensitively and diplomatically.

  • Extensive knowledge of US, UN, and European institutional donors and their compliance requirements with proven experience of developing successful funding proposals and overseeing large complex grants.

  • Excellent understanding of the principles of budgeting, financial, and contract management.

  • Excellent analytical and writing skills.

  • Excellent written and spoken English; proficiency in French is highly desirable.

  • Knowledge of Office software packages and experience using data analysis tools.

    How to Apply

  • Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

  • We only accept applications sent via our online-application form on www.drc.ngo under Vacancies.

  • Please note that we receive applications up to May 10, 2020

  • For general information about the Danish Refugee Council, please consult www.drc.ngo.

  • Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

  • Equal Opportunities: DRC is an equal opportunity employer.

  • We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees.

  • We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics

  • We encourage only qualified Ethiopian Nationals to apply.

  • DRC considers all applicants based on merit.

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