Cypress Leasing and Investments Nigeria Limited Front Desk / Customer Service Officer Jobs

Cypress Leasing and Investments Nigeria Limited Front Desk / Customer Service Officer Jobs

Job Description

Receive Visitors

  • Greet visitors appropriately

  • Determine visitors needs in a professional manner

  • Maintain visitors’ register

  • Offer refreshments to visitors where appropriate

  • Direct visitors to contact person/appropriate meeting room

  • Ensure backup when absent from reception table

  • Ability to maintain composure with difficult consumers. Must remain professional at all times

    Answer Phone Calls

  • Answer phone calls in a timely and polite manner

  • Determine purpose of the call

  • Deal with visitors queries and provide correct information

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

    Manage Mail/Customer Service

  • Reply electronic mail and sort all paper mails accordingly.

  • Prepare outgoing mail for pick up or courier

  • Organize courier deliveries

  • Perform live chat and email correspondence with customers.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily

  • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance

  • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due

  • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house

  • Handle ALL customer related issues with proper guidance from Management

    Monitor Security

  • Monitor people coming
    & going through the reception doors

  • Issue visitor passes where appropriate

  • Be aware of & report suspicious activity.

    Organise Meetings

  • Book meeting room

  • Inform participants

  • Set up meeting with necessary refreshments & equipment

  • Organize catering for meeting

    Secretarial Support

  • Prepare correspondence & documents

  • Organise mailings

  • Schedule & follow up on appointments

  • Maintains customer records by updating account information.

    Reception Area Maintenance

  • Keep reception area clear & neat

  • Maintain & organize reading materials

  • Any other schedule or work as deyermined by your supervisor or management.

    How to Apply

  • Interested and qualified candidates should send the CV to:

  • using the "Job title" as subject of the email.

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