CWS Cultural Orientation Coordinator Jobs in Kenya

CWS Cultural Orientation Coordinator Jobs in Kenya

Primary Purpose

  • This position is responsible for overseeing United States Refugee Admissions Program (USRAP) Cultural Orientation activity for RSC Africa.

  • This includes coordinating workflow within Cultural Orientation department and collaborating with other program departments.

  • This position ensures that RSC Africa processing priorities and targets are met and that standard operating procedures are strictly followed.

  • The position also provides oversight to the English Language Program (ELP) and the Interpreter Unit, including overseeing processes related to contracted interpreters, child minders, and ELP teachers at RSC Africa.

  • The position is a member of the RSC Africa Leadership Team and Senior Programs Team.


  • The position directly supervises one CO Program Manager, one English Language Program Supervisor, one Curriculum Development Specialist, and one Interpreter Supervisor.

  • The position indirectly supervises CO Supervisors, CO Senior Trainers, CO Trainers, CO Program Assistants, and Interpreter Support Assistants.

  • The position reports to the RSC Africa Deputy Director.

    Essential Duties

  • Compliance

  • Data Management and Analysis

  • Representation

  • Performance Management

  • Staff Care

  • Program Administration


  • Valid U.S. passport is required


  • Bachelor’s Degree in a related field required.

  • Master’s Degree preferred.


  • Ten (10) years’ work experience is required.

  • Five (5) years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day to day work is required.

  • Demonstrated management experience with a refugee serving/processing agency(s) preferred.

  • Previous experience working at a domestic resettlement agency or on an overseas cultural orientation program is preferred.


  • Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and WRAPS database.

  • Detailed knowledge of case processing SOPs and the role of WRAPS in case processing preferred.

  • Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.

  • Strong English communication skills, both oral and written.

  • Strong analytical skills and excellent report-generation skills with the ability to understand process and document information for a variety of audiences.

  • Strong supervisory skills and understanding of performance management systems.

  • Excellent organizational and time management skills.


  • The CO Coordinator must have the ability to:
    work independently, and manage a large and diverse workload under pressure with competing priorities;
    maintain high performance standards with attention to detail;

  • Work as a team member in a multi-cultural environment and represent CWS and RSC Africa as a member of senior management;

  • Travel in Sub-Saharan Africa on short notice under sometimes difficult conditions

  • Conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of the Church World Service and the Resettlement Support Center Africa;

  • Communicate
    effectively both verbally and in writing;

  • Follow instructions from the Supervisor with a positive and receptive attitude;

  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;

  • Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;

  • Maintain a high performance standard with attention to detail;

  • Carry out all of the duties of the position efficiently and effectively with minimal supervision;

  • Work independently and contribute to overall operations of RSC Africa;

  • Manage a large and diverse workload under pressure with competing priorities;

  • Analyze and solve complex problems and make sound decisions;

  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;

  • Effectively manage RSC Africa’s resources; and
    actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

    Working Conditions

  • Physical This position requires sitting, standing, walking, handling objects (manual dexterity), using fine finger movements and lifting/carrying light loads.

  • Environmental Incumbents in this position will be exposed to marked changes in temperature and/or humidity, dust and infectious diseases and harsh weather climates.

  • The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism.

  • Incumbents should fully understand the insecurities present within Kenya and the region.



  • Ensure effective exchanges of information with others


  • Ensure constructive and supportive interactions with others.

    Job Knowledge

  • Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.


  • Work effectively and contribute as a member of a team.

    Problem Solving

  • Analyze information and develop solutions to challenges that arise during the course of performing a job.

    Operational Leadership

  • Successfully lead a group to achieve operational goals

    Building and Leading Effective Teams

  • Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members.

    Strategic Leadership

  • Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans.

    How to Apply

  • For more information and job application details, see; CWS Cultural Orientation Coordinator Jobs in Kenya

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