Customer Team Manager at Maersk Line Jobs in Nigeria
Customer Team Manager at Maersk Line Jobs in Nigeria
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services.
We operate 610 container vessels and provide ocean transportation in all parts of the world.
But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential.
We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible.
What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
We are recruiting to fill the position below:Customer Team Manager
We are currently looking for a dynamic Customer Team Manager to join our team.
The Customer Team Manager will be responsible for customer issue resolution on operational issues.
Be the first point of contact when issues arise from physical inland transportation or when proactive notification is to be made from changes in transport plan to the customer.
Capture and be the voice of Customer and make sure instant issue resolution takes place –closely governed with Customer Service and Execution by use of standard tools (CM, myphone, Intermodalview, track and trace, etc.)
First point of contact for issues arising from physical inland transportation
Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe
Evaluate cases/issues and capture voice of the customer to make sure instant resolution takes place
Team promptly attend phone calls (if applicable) received from customers/vendors and address concerns
Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
Ensure alternatives provided are aligned with rules and regulation including local policies
Be wary of the customers' businesses, so that proposed solutions are compatible with customers requirement
Be cognizant of segmented customer requirements and propose solutions accordingly
Build good relationship with the customers and confidence in our Intermodal product
Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause
Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers
Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer
Check for additional business opportunities on satisfactory resolution of issues
Handle system updates and customer requests in accordance with defined processes
Share best practices and knowledge within the team.
We are looking for:Minimum B.Sc or Master's Degree /MBA in Marketing, Sales or Business-related course
Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
Have at least 3-5 years experience working in an international environment supporting customers.
Operational knowledge of Intermodal is a plus
Proven Leadership experience.
Strong analytical and communication skills.
Good moral compass and ability to work based on Company’s values.
Fluent in English (written and oral).
At Maersk, you’ll be part of a global team motivated by bringing commodities to people in every corner of the world.
We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
Improved commercial and leadership capabilities
Interaction within broader Area for best practice sharing
Creating network within the global organization
Understand market and customer drivers
Improve understanding of how best to generate profit for Maersk
Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization.
How to Apply
Application Closing Date
9th January 2019.
For more information and job application details, see; Customer Team Manager at Maersk Line Jobs in Nigeria
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!