Customer Service Representative Jobs in Nairobi, Kenya

Customer Service Representative Jobs in Nairobi, Kenya

  • Our client is an upcoming Dry cleaning company with over 7 branches in Kenya.

  • They seek to hire a well experienced Customer Service Representative who will be responsible for receiving items for laundry at the shop, tag, invoice and receive payments for the items to be laundered.

    Key Responsibilities

  • Receiving items for laundry at the shop and ensure they place tags on them for easier tracing

  • Invoicing and receiving payments for the items to be laundered.

  • Market the shop by way of messages, retaining walk in clients, issuing flyers at the shop or mall entrances.

  • Make sure they attain sales targets of the company

  • Reconciling Sales and generating reports

  • Assist customers with telephone inquiries to provide solutions to their banking needs

  • Assist customers with routine account-related requests; research and resolve account service inquiries or issues; and respond to client inquiries promptly, effectively, and professionally

  • Perform teller responsibilities

    Skills & Qualifications

  • Must have a Certificate or Diploma in a related field

  • At Least 1 year experience in a related field

  • Must have reliable vehicle and valid driver’s license

  • Must be able to work under pressure with a variety of customers and personalities.

  • Must be good with people and work well with others.

  • Ability to work in multiple work locations is a plus.

  • Excellent customer service, written and verbal communication skills.

  • Excellent interpersonal skills.

  • Ability to sell on various social media platforms a plus.

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV and Professional Certificates quoting the job title (Customer Service Representative) to

  • by Monday 14th June 2021.

  • Only shortlisted candidates will be contacted.

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