Customer Service Representative at Finchglow Travels Jobs in Nigeria
Customer Service Representative at Finchglow Travels Jobs in NigeriaFinchglow Travels is a world class Travel Management Company.
We provide travel solutions for all your personal and business travel needs;
from travel consultations to ticketing and reservations, tours and transfer to consular services, our main goal is to satisfy all your travel needs, we sell the world to you
Attend to and resolve customer queries promptly and courteously at all times
Route customer issues to the relevant units using defined escalation channels
Document / capture all customer interactions using approved software and escalate unresolved issues to the Manager, Call Centre as required
Enlighten and educate customers on new products and initiatives within Finchglow Group
Adhere to assigned shift slots, ensuring availability throughout the shift period
Take action on feedback received, and ensure continuous improvement on performance
Attend team meetings and trainings as required
Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Call Centre
Perform any other duties as assigned by the Manager, Call Centre.
Application Closing Date
27th March, 2020.
How to Apply
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as subject of the email.
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