Customer Service Associate Jobs in Kenya

Customer Service Associate Jobs in Kenya

Job Summary:

  • Assist our customers with service enquiries in a swift, proficient and friendly manner.

  • Will be instrumental in customer retention by addressing concerns and services issues, and by communicating in a professional, positive manner.

    Key Responsibilities

  • Maintain a positive, empathetic and professional attitude toward customers at all times.

  • Respond promptly to customer enquiries.

  • Communicate with customers through various channels.

  • Know our services inside and out so that you can answer questions.

  • Keep records of customer interactions, transactions and comments and complaints.

  • Provide administrative support to the marketing and sales team.

  • Prepare, format and edit a range of documents.

  • Create and interpret a variety of reports.
    Organize market research.

  • Analyze questionnaires and other forms of feedback.

  • Update social media accounts.

    Requirements and Qualifications

  • Bachelor’s degree in marketing, business, economics or related field.

  • Sales and marketing assistant experience.

  • Effective written and verbal communication skills.

  • A high level of attention to detail.

  • Ability to work effectively within a team and independently.

  • Experience using computers for a variety of tasks.

  • Competency in Microsoft applications.

  • Good organization skills.

  • Digital marketing experience.

    How to Apply

  • For more information and job application details, see; Customer Service Associate Jobs in Kenya

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