Customer Service and Operations Manager Jobs in Kenya
Customer Service and Operations Manager Jobs in KenyaDuties and ResponsibilitiesTo ensure the full implementation of the Customer Services strategy across the business.
To ensure that the Customer Services function operates effectively and that the functions activities are aligned to departmental and Company objectives.
Develop, implement and / or manage the organizations customer service policies, procedures, standards, and strategies Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices
To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries, Email Enquiries, Social Media Enquiries, and Order Processing.
Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities
Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
Interview, select, coach, train, instruct, manage, and appraise the performance of associated customer service personnel and mentor select staff
Collaborate and communicate knowledge (e.g., market information, customer insights, trends, etc.) across the business.
Minimum 5years’ experience in an equivalent role in the Baking/ICT sector.
University degree in Management or Administration or social sciences
Other certifications is an added advantage.
Knowledge and Competencies (State Skills,
Abilities & Traits Required]
Strategic thinking and results driven.
Dynamic, analytical and self-driven individual with the ability to work under pressure.
Attention to details and creative and innovative
Ability to build a team
Hardworking, strategic minded individual with excellent communication, interpersonal skills and presentation skills.
How to Apply
To apply, send your CV and cover letter only to Fkariuki@flexi-personnel.com by 30th March 2020 indicating your current gross salary and benefits.
Flexi Personnel does not charge candidates for jobs placement
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