Customer Service Agent Jobs in Nigeria
Customer Service Agent Jobs in NigeriaJob Summary
The Customer Service Agent will help Customer’s with their complaint and questions, resolve emerging problems provide information about products, process and take orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Provide customers with company’s product information.
Prepare product or service reports by collecting and analyzing customer information
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Devising and presenting ideas and strategies.
Following up complicated customers where required
Customer orientation and ability to adapt/respond to different types of characters.
Must have excellent communication and presentation skills.
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents.
Requirements and Experience
Minimum of an OND/B.Sc in any Social Sciences or related discipline
Minimum of 2 years experience as a Customer Service Agent
Professional Certification is an added advantage.
Clear communication skills
Strong attention to details
Willingness to learn
Patience and attentiveness
How to Apply
Interested and qualified candidates should apply online by 31st July, 2019
Interested and qualified candidates should send their CV and Cover Letters to: firstname.lastname@example.org using the Job Title as the subject of the e-mail.
Note: Only shortlisted candidates will be contacted.
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