Customer Relationship Manager - Jumia Jobs in Nigeria

Customer Relationship Manager - Jumia Jobs in Nigeria

Responsibilities
  • As a Customer Relationship Manager, You must have a pioneer mindset, ambitious, hardworking and have a deep-rooted understanding of CRM strategy and execution.
  • You strongly believe in constantly testing new ideas, to innovate and optimize.
  • You are flexible and forward thinking who easily connect with new people.
  • Manage the overall marketing strategy on how Jumia communicates every day the commercial planning to its consumers to generate sales, increase engagement and boost loyalty.
  • To define an operational roadmap of marketing communications accordingly to the Commercial Planning input coming from commercial team and from Customer Insights.
  • Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
  • Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
  • Report performance to senior management on a regular basis explaining why and how.
  • Inspire the wording content for all the communications accordingly to market innovation, Jumia brand guidelines and knowledge of marketing.
  • Earn the love of our customers by being relevant at each step of communications content making.
  • Lead and coach team members to grow their skills and ownership.
  • Demonstrate a capacity to propose innovation to set up.
  • Coordinate with different departments to make sure high-quality content production and campaign generation.

    Professional Skills & Qualifications
  • Degree in Business, Marketing or related field
  • 3+ years' experience with a solid foundation in Digital or CRM project management
  • Excellent communication skills both verbal and written in English
  • Advanced level of computer literacy in Microsoft Office packages & HTML
  • Fast learning ability and accurate attention to details
  • Systematic and methodical approaches
  • Ability to organize and prioritize tasks Self-motivated and result driven

    We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

    How to Apply
  • Interested and qualified candidates should apply online by 19th July 2019
  • For more information and job application details, see; Customer Relationship Manager - Jumia Jobs in Nigeria

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