Customer Relation Management (CRM) Engineer Jobs in Kenya

Customer Relation Management (CRM) Engineer Jobs in Kenya

Job Description

  • We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

  • Reporting to the Tech Lead – CRM Engineering, the position holder will work with other departments within the company to identify requirements and develop solutions (database design, workflows, integration touchpoints and user/data interfaces), configure and/or customize customer channel solutions to meet business requirements using various database and software tools.

    Key Responsibilities:

  • Conduct business user requirements elicitation, analysis and specification.

  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.

  • Perform data modeling to analyze and specify data structures within an application system

  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications

  • Support new and existing application development by creating modifications and enhancements for CRM application.

  • Review and provide input on design approach, performance and base functionality

  • Perform effective system capacity planning and dimensioning to meet dynamic business needs

  • Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications.

  • Designing and implementing highly scalable and available systems

  • Co-ordinate and Work with various stakeholders directly in delivery of new projects/ business asks.

  • Work directly with the IT support personnel and teams to resolve issues identified and
    escalated post project implementation.

  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business

    Job qualifications:

  • University Degree in computer science or technical related field

  • 3 years development experience with at least one of the following languages: Java, PHP, C++, C#, Python.

  • At least 3 years solid experience in Customer Relationship Management systems development.

  • At least 2 years development experience with RDMS preferably MySQL, MariaDB, Oracle etc. Experience in NoSQL databases is an added advantage

  • Certification and experience in working with cloud platforms is an added advantage.

  • Experience in Scrum and other Agile processes

  • Experience in Business Systems modeling and data retrieval

  • Unix/Linux technical skills with working experience in scripting in Linux/Unix.

  • Working knowledge of Jira, Git/SVN, Jenkins

  • Experience in the design and implementation of low-latency, high-availability, and performant systems.

  • Great communication and interpersonal skills.

  • Attention to detail.

  • Good analytical and presentation Skills.

    How to Apply

  • For more information and job application details, see; Customer Relation Management (CRM) Engineer Jobs in Kenya

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