Customer Experience & Sales Assistant Jobs in Kenya

Customer Experience & Sales Assistant Jobs in Kenya

Job Description/Requirements

  • The ideal candidate will be responsible for developing a wide range of marketing strategies, techniques and concepts and think creatively, devising new ways of communicating with established and potential customers. He/she Must have a minimum of 2 year’s relevant experience in a similar position.

    Key Responsibilities:

    • Increase the client base and build excellent client relations with all clients.

    • Build and document a client profile database with daily, weekly annual and seasonal analysis done.

    • Liaise with all clients encouraging their long-term involvement through good client account management, and ensuring excellent client relations.

    • Ensure that clients receive their orders on time and within the set company timelines.

    • Ensure the shop presentation and display is done creatively to increase customer attraction and visibility.

    • Develop new products in line with market trends, changing tastes and preferences for customers.

    • Keep abreast with competitor products and services.

    • Manage and take responsibility for the existing clients, expand the client base and build excellent client relations.

    • Plan and co-ordinate, liaising with designers and printers, and deliver marketing and promotional material to deadlines.

    • Based on the overall budget, prepare and manage the marketing plans and budgets on a monthly basis.

    • Increase sales and profitability.

    • Foster innovation and creativity.

    • Be professional- externally and internally in line
    with the company’s core values.

    • Provide outstanding service.

    • Product information and knowledge.

    • Monitoring stock.


    • Must have a Bachelor’s degree or Diploma.

    • Minimum of 2 years of experience working in a similar role preferred.

    • Must be able to work with Sales Targets.

    • Must have knowledge of current trends in the flower export, flower retail, gifting and event management business in Kenya is an added advantage.

    • Extensive experience in all aspects of developing and maintaining marketing strategies to meet organizational objectives.

    • Must be able to communicate exceptionally well in English; both written and spoken.

    • Must have a passion for the brand genuine and self-evident.

    • Must have good time management and organizational skills.

    • Ability to work under minimal to no supervision.

    • Confident and resilient.

    How to Apply

  • For more information and job application details, see; Customer Experience & Sales Assistant Jobs in Kenya

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