Credit & Operations Manager Jobs in Mombasa Kenya

Credit & Operations Manager Jobs in Mombasa Kenya

Profile Introduction

  • Our client, in the financial industry, is seeking to recruit a Credit & Operations Manager.

    Role Summary

  • Responsible for business development and operations of the branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the client’s strategy.

    Qualifications / Requirements

  • Be a holder of bachelor’s in business related field;

  • Professional qualifications such as CPA (K), AKIB, ACCA will be an added advantage

  • At least 3 years managerial experience

    Job Specification

    Credit & Operations Manage

    Marketing & Business growth

  • Grow the loan portfolio

  • Grow the product rage

  • Diversify the clients market segments

  • Cross sell the client’s products to existing customers

  • Monitor/Maintain existing loan portfolio and grow loan book

  • Grow the trade business of the branch

  • Achieve revenue growth targets

  • Achieve projected profit levels

    Debt recovery & Management of non-performing assets

  • Reduce the clients non-performing loans by an agreed percentage

  • Monitor performance of non-performing assets with reports

  • Follow up with customers and improve status
    Increase the collection of arrears

    Financial performance

  • Increase the client’s revenue streams

  • Manage the client’s costs

  • Return on investment

  • Increase client’s profitability

  • Grow the client’s capital and asset base

  • Manage expenditure

  • Ensure there are no revenue leakages

    Customer service

  • Achieve agreed customer satisfaction levels

  • Achieve agreed customer retention levels

  • Achieve customer service standards

  • Achieve service level agreements standards

  • Complaint handling

  • Branch queue management

  • Respond to customer complaints within the stipulated times

  • Ensure all processes are
    up and running

    Branch cash operations

  • Ensure efficiency of funds in the branch

  • Cash evacuations and repatriations

  • Ensure efficient CIT operations

  • Cash variances – minimum 1 month/fake currencies

    Staff Management & Supervision

  • Improve on staff productivity

  • Implement staff training and development target

  • Staff resourcing to meet business needs
    HR Operational targets

  • Branch leave management

  • Implement staff rotation programs

  • Manage staff discipline & Grievances

  • Manage branch productivity

    Operations, Control & Business maintenance

  • Achieve the client’s risk management control

  • Enhance the client’s operational control standard

  • Compliance to statutory requirements

  • Ensure necessary reconciliations are done daily

  • Make branch returns within the stipulated time


  • Strong selling, communication and presentation skills

  • Ability to lead teams and deliver business results

  • Knowledge of operational policies, procedures and legal issues relevant to credit operations

    How to Apply

  • If you are qualified and up to the challenge send your Resume and Cover Letter to by 12th February 2020.

  • Please note that only qualified candidates will be contacted.

  • Stratostaff is an Equal Opportunity Employer

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