Co-operative Bank of Kenya Human Resource /Customer Care Officer Jobs

Co-operative Bank of Kenya Human Resource /Customer Care Officer Jobs

  • Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

    Core Responsibilities

    • Support the development and implementation of HR initiatives and systems.

    • Provide counselling on policies and procedures.

    • Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.

    • Create and implement effective onboarding plans.

    • Develop training and development programs.

    • Assist in performance management processes.

    • Support the management of disciplinary and grievance issues.

    • Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.

    • Review employment and working conditions to ensure legal compliance.

    • Answering employee questions and addressing employee concerns.

    • Reviewing procedures for employee safety, welfare, wellness and health.

    • Representing employer in community and recruiting events.

    • Overseeing social events.

    • Drawing up plans for future personnel hiring procedures and goals.

    • Updating job requirements when needed.

    • Contacting applicants’ references.

    • Performing criminal background checks required by company.

    • Provide splendid customer services to customers in a friendly and courteous manner at all times.

    • Have sufficient knowledge about the Society products and services and respond to all inquiries accordingly.

    • Improve customers’ SACCO experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.

    • Ensure that all the SACCO’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.

    • Provide information to customers/members on their account status and
    account balances.

    • Open new SACCO accounts according to laid down rules and guidelines.

    • Provide assistance to all other members of staff in other departments of the SACCO by liaising with them through healthy interactions.

    • Ensure that customers’ confidential information is properly protected and only used for official purposes.

    • Channel complex customer complaints and challenges to the right head of department for effective resolution.


    • Outstanding organizational and time-management abilities.

    • Excellent communication skills characterized by excellent writing and speaking skills.

    • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.

    • Problem-solving and decision-making aptitude.

    • Strong ethics and reliability.

    • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

    • Must have a keen eye for detail and follow instructions to the letter.

  • Experience in Months: 24

  • Level of Education: Bachelor Degree

    How to Apply

  • Interested and qualified applicants are requested to download and fill out the online application form below and submit to

  • by 21st July 2021.

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