Co-op Consultancy Human Resource - Customer Care Officer Jobs in Kenya

Co-op Consultancy Human Resource - Customer Care Officer Jobs in Kenya


  • Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

    Core Responsibilities

  • Support the development and implementation of HR initiatives and systems.

  • Provide counselling on policies and procedures.

  • Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.

  • Create and implement effective onboarding plans.

  • Develop training and development programs.

  • Assist in performance management processes.

  • Support the management of disciplinary and grievance issues.

  • Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.

  • Review employment and working conditions to ensure legal compliance.

  • Answering employee questions and addressing employee concerns.

  • Reviewing procedures for employee safety, welfare, wellness and health.

  • Representing employer in community and recruiting events.

  • Overseeing social events.

  • Drawing up plans for future personnel hiring procedures and goals.

  • Updating job requirements when needed.

  • Contacting applicants' references.

  • Performing criminal background checks required by company.

  • Provide splendid customer services to customers in a friendly and courteous manner at all times.

  • Have sufficient knowledge about the Society products and services and respond to all inquiries accordingly.

  • Improve customers' SACCO experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.

  • Ensure that all the SACCO's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.

  • Provide information to customers/members on their account status and account balances.

  • Open new SACCO accounts according to laid down rules and guidelines.

  • Provide assistance to all other members of staff in other departments of the SACCO by liaising with them through healthy interactions.

  • Ensure that customers' confidential information
    is properly protected and only used for official purposes.

  • Channel complex customer complaints and challenges to the right head of department for effective resolution.

    Skills

  • Outstanding organizational and time-management abilities.

  • Excellent communication skills characterized by excellent writing and speaking skills.

  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.

  • Problem-solving and decision-making aptitude.

  • Strong ethics and reliability.

  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

  • Must have a keen eye for detail and follow instructions to the letter.

    Qualifications

  • Proven experience as HR officer, administrator or other HR position.

  • Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)

  • Understanding of labour laws and disciplinary procedures.

  • Proficient in MS Office; knowledge of HRMS is a plus.

  • Outstanding organizational and time-management abilities.

  • Excellent communication and interpersonal skills.

  • Problem-solving and decision-making aptitude.

  • Strong ethics and reliability.

  • BSc/BA in business administration, social studies or relevant field; further training will be a plus.

  • HR Credentials (e.g. PHR from the HR Certification Institute).

    How to Apply

  • For more information and job application details, see; Co-op Consultancy Human Resource - Customer Care Officer Jobs in Kenya


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