Continuous Improvement Specialist Jobs in Mombasa, Kenya

Continuous Improvement Specialist Jobs in Mombasa, Kenya


  • Do you have knowledge and experience of end to end logistics?

  • Are you driven by improving customer experience? Have you worked with continuous improvement projects?

  • Then you might be the right candidate for the Continuous Improvement Specialist role, based in Mombasa.

  • The focus is to drive continuous improvement and support performance management in the Area across customer experience.

    Key Responsibilities

  • Delivery of Projects impacting customer experience;

  • Support customer experience teams with performance management tools;

  • Receiving and deploy new processes and initiatives;

  • Support customer experience to anchor and drive defined projects for Area Customer Experience across, Ocean and Logistics Services;

  • Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes;

  • Sustain deployment and maturity in the teams in coordination with Global Service Centre and Product owners;

  • Identity current process and/or gaps and propose solutions to improve customer experience outcomes;

  • Support teams with training and capability building; and

  • Feed relevant stakeholders with requirements and feedback around our client’s E-Solutions.

    Qualifications

  • Bachelor's Degree in a business
    related field;

  • At least 3 years of experience in continuous improvement role within logistics and services industry;

  • Excellent understanding and focus on Customer Experience;

  • Highly structured and analytical;

  • Process improvement & Project Management skills;

  • Understanding E2E Business Landscape and Operational Excellence / Lean experience is beneficial;

  • Strong influencing skills;

  • Result driven combined with the ability to achieve results through people;

  • “Digital driven” with focus on customer solutions; and

  • Strong capabilities to articulate the value of different E-Solutions.

    How to Apply

  • Send your updated CV to

  • recruitment@sheerlogicltd.com by 11th October 2021.

  • Clearly indicate the job title and your expected salary.

  • Please note that this position is based in Mombasa.


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