Contact Centre Technology Specialist at Huawei Technologies Company Nigeria Limited Jobs in Nigeria

Contact Centre Technology Specialist at Huawei Technologies Company Nigeria Limited Jobs in Nigeria

Job Title:
  • Contact Centre Technology Specialist
    Location:
  • Nigeria

    Education and Skills
  • Minimum of Bachelor's degree in related field.
  • Knowledge in ITIL (v3 foundation or 2011 Foundation) / COBIT are desirable
    4 - 6 years’ experience in managing call center Technologies.
  • Depth knowledge of database and application security.
  • Good interpersonal skills for written, oral and face to face communications.
  • Strong analytical, problem-solving, and conceptual skills
  • Ability to work effectively with clients, management and staff members.
  • Demonstrated ability to learn new technologies and adapt to changing situations

    Experience:
  • Have Understanding in Call center solution, Telecom Billing and CRM systems
  • Sound knowledge in AVAYA IVR call flow, AVAVA Call manager, Work Force management
  • Ability to analyze customer requirements, design and develop Business requirement documents .
  • Ability to create Standard Operation Procedures (SOP) and Statement of Work (SOW) documents as per business needs
  • Hands on experience in PL/SQL, Oracle Database, SQL server, Unix
  • Provide clear and consistent communication with Project Teams and staff; maintain application project timeline.
  • Collaboration with vendor account team on proposed solutions, scope of work and level of effort definition for operational activities in Call center.
  • Wide experience in
    providing resolution advice to business units.
  • Experience on how to coordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.

    How to Apply
  • Interested candidates should apply online by 21st February 2019
  • For more information and job application details, see; Contact Centre Technology Specialist at Huawei Technologies Company Nigeria Limited Jobs in Nigeria

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