Contact Centre Technology Specialist at Huawei Technologies Company Nigeria Limited Jobs in Nigeria
Contact Centre Technology Specialist at Huawei Technologies Company Nigeria Limited Jobs in NigeriaJob Title: Contact Centre Technology Specialist
Education and Skills
Minimum of Bachelor's degree in related field.
Knowledge in ITIL (v3 foundation or 2011 Foundation) / COBIT are desirable
4 - 6 years’ experience in managing call center Technologies.
Depth knowledge of database and application security.
Good interpersonal skills for written, oral and face to face communications.
Strong analytical, problem-solving, and conceptual skills
Ability to work effectively with clients, management and staff members.
Demonstrated ability to learn new technologies and adapt to changing situations
Have Understanding in Call center solution, Telecom Billing and CRM systems
Sound knowledge in AVAYA IVR call flow, AVAVA Call manager, Work Force management
Ability to analyze customer requirements, design and develop Business requirement documents .
Ability to create Standard Operation Procedures (SOP) and Statement of Work (SOW) documents as per business needs
Hands on experience in PL/SQL, Oracle Database, SQL server, Unix
Provide clear and consistent communication with Project Teams and staff; maintain application project timeline.
Collaboration with vendor account team on proposed solutions, scope of work and level of effort definition for operational activities in Call center.
Wide experience in providing resolution advice to business units.
Experience on how to coordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.
How to Apply
Interested candidates should apply online by 21st February 2019
For more information and job application details, see; Contact Centre Technology Specialist at Huawei Technologies Company Nigeria Limited Jobs in Nigeria
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