Connect Rail Services Client Service Representative Jobs in Nigeria

Connect Rail Services Client Service Representative Jobs in Nigeria



Connect Rail Services Limited - Our company, Connect Rail is at the cutting edge of leveraging rail and in-land waterways in transporting heavy-lift goods by taking the pressure off the road network. Our vision is to build a Pan African logistics business committed to unlocking the challenge of moving goods across the continent.


As a Customer Service Representative at connect rail, you will be responsible for assisting the operations team in managing specific customer accounts.


The ideal candidate must be a high communicator who can multitask and manage their time effectively.


Responsibilities


  • Provide excellent customer service experience to customers
  • Receive and make calls providing information on the company‚Äôs services
  • Data maintenance for clients and agent on barge operations
  • Effective in resolving clients compliant
    Follow-up with other department to ensure service standard are met
  • Report customers feedback to management
    Update shipments in both internal and external operating systems
  • Assist with procuring carriers as needed
  • Process customer and carrier paperwork
  • Maintain system integrity by ensuring all data is entered accurately and timely
  • Perform any other duties as required or assigned


    Requirements


  • A graduate from any accredited university
  • Minimum of 1 years work experience in Logistics/Transport
  • Must reside in Agbara axis or Environ
  • Proficient with Microsoft software applications and use
    of the Internet.
  • Strong verbal and written communication skills
  • Strong problem-solving and time management skills
  • Ability to multi task in a fast-paced work environment
  • Ability to provide exceptional customer service with a sense of urgency
  • Working knowledge of MS Office Suite and the ability to learn various computer systems


    How to Apply


    Interested and qualified candidates should send their CV to: [email protected] or [email protected] Application Closing Date 30th January, 2019.



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