Client Service Team Lead at Future Wox Limited Jobs in Nigeria

Client Service Team Lead at Future Wox Limited Jobs in Nigeria

Future Wox is a creative media and marketing services agency based in Lagos. We provide marketing, promotional, and experiential services and products uniquely tailored to fit our clients’ brands.

We are recruiting to fill the position below:

Job Title:

  • Client Service Team Lead
  • Lagos

    Job Description

    Do you have a passion for customer service excellence? Do you consider yourself a mentor and take pride in your leadership abilities? Future Wox is looking for a Client Service Team Lead to oversee our Client Services Team.

    The position provides leadership, guidance, coaching and development to the Client Service team members.

    In this role you will be responsible for elevating performance through educating employees on processes, monitoring inbound and outbound calls, reporting monthly individual performance stats, quality checking and conducting one on one meetings and team meetings.

    The Team Lead will excel in working in a group environment with peer interaction, training of new associates, delivering customer satisfaction, coaching and developing team members.

    The incumbent will also work closely with senior leadership to implement new processes and procedures motivating and inspiring the team to embrace the changes.


  • Identify client requirements and continue to improve client relationships.
  • Lead staff by providing guidance and direction, coaching and support, quality monitoring and conducting regular performance reviews.
  • Build and maintain a positive team environment that fosters trust, service excellence and talent development.
  • Provide feedback to leadership to ensure success throughout the Client Service team.
  • Collaborate and partner with various departments at the client site and within Future Wox
  • Implement process documentation, new training procedures and work closely with team members to maximize customer satisfaction, profitability and business needs.
  • Work collaboratively to support and promote the company’s values and vision.
  • Develop reward, recognition and motivation techniques to maintain employee satisfaction.
  • Maintain knowledge of products, processes, policies and procedures.
  • Other duties as assigned.

  • Bachelor's degree.
  • 3+ years of prior leadership or supervisory experience preferably in a client service environment
  • Excellent verbal, written and interpersonal skills.
  • Excellent client relationship management skills
  • Decisive, confident, positive attitude and experience with influencing others.
  • Make decisions under pressure and able to drive change.
  • Ability to be flexible, work in a fast-paced environment and take additional responsibilities to meet business needs.
  • Able to build a high performing team and accountable for promoting a positive environment and service experience.

    How to Apply
  • Application Closing Date
    7th January, 2019.
  • For more information and job application details, see; Client Service Team Lead at Future Wox Limited Jobs in Nigeria

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Nigeria.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.