Future Wox is a creative media and marketing services agency based in Lagos. We provide marketing, promotional, and experiential services and products uniquely tailored to fit our clients’ brands. Lagos
Do you have a passion for customer service excellence? Do you consider yourself a mentor and take pride in your leadership abilities? Future Wox is looking for a Client Service Team Lead to oversee our Client Services Team.
The position provides leadership, guidance, coaching and development to the Client Service team members.
In this role you will be responsible for elevating performance through educating employees on processes, monitoring inbound and outbound calls, reporting monthly individual performance stats, quality checking and conducting one on one meetings and team meetings.
The Team Lead will excel in working in a group environment with peer interaction, training of new associates, delivering customer satisfaction, coaching and developing team members.
The incumbent will also work closely with senior leadership to implement new processes and procedures motivating and inspiring the team to embrace the changes.