Client Service, Claims & Underwriting Assistant Jobs in Nairobi, Kenya

Client Service, Claims & Underwriting Assistant Jobs in Nairobi, Kenya

Job Purpose

  • This position is an entry position into the Operations Department.

  • The candidate must have good insurance, customer care financial and interpersonal skills and demonstrate their ability to work independently.

    Duties and Responsibilities

  • Confer with customers by telephone or in person in order to provide information about products and services, obtain details of complaint sand to take orders or cancellations of accounts

  • Ensure that appropriate changes are made to resolve customers’ problems.

  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments

  • Review records of customer interactions and transactions and confirm if appropriate action was taken.

  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.

  • Solicit sale of new or additional services or products.

  • Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;

  • Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;

  • Ensure timely dispatch of renewal notices to the clients

  • Daily claims Notification.

  • Validation and documentation of claims.

  • Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;

  • 100% implementation of recommendations that satisfactorily addresses the issues identified during audit & risk reviews.

  • Ensure compliance to the company credit policy.

  • Ensure safe custody of certificates and all
    other security documents.

  • Prompt feedback to clients and intermediaries on their claim

  • Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable.


  • Achievement- able to meet set targets in compliance with quality, time and delivering the required business results.

  • Customer Service Orientation. Must have willingness and ability to give priority to customers, delivering high quality services that meet their needs

  • Interpersonal Skills- Must be sociable and engaging. Be able to quickly develop a rapport with customers.

  • Knowledgeable- Job requires technical understanding of insurance products and services offered by the company.

  • Must be well groomed and possess excellent office etiquette.

    Qualification and Experience

  • Bachelor’s degree from a recognized university

  • Proven working experience in a similar role
    Up-to-date with latest office gadgets and applications

    How to Apply

  • For those interested, kindly send your applications to


  • The above duties are not exhaustive and managements reserves the right to amend and change responsibilities to meet Organizational needs as necessary.

  • Please note that IFA will never request any form of payment from an applicant.

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