Client Service, Claims & Underwriting Assistant Jobs in Nairobi, Kenya
Client Service, Claims & Underwriting Assistant Jobs in Nairobi, KenyaJob PurposeThis position is an entry position into the Operations Department.
The candidate must have good insurance, customer care financial and interpersonal skills and demonstrate their ability to work independently.
Duties and Responsibilities
Confer with customers by telephone or in person in order to provide information about products and services, obtain details of complaint sand to take orders or cancellations of accounts
Ensure that appropriate changes are made to resolve customers’ problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Review records of customer interactions and transactions and confirm if appropriate action was taken.
Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Solicit sale of new or additional services or products.
Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;
Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
Ensure timely dispatch of renewal notices to the clients
Daily claims Notification.
Validation and documentation of claims.
Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;
100% implementation of recommendations that satisfactorily addresses the issues identified during audit & risk reviews.
Ensure compliance to the company credit policy.
Ensure safe custody of certificates and all other security documents.
Prompt feedback to clients and intermediaries on their claim
Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable.
Achievement- able to meet set targets in compliance with quality, time and delivering the required business results.
Customer Service Orientation. Must have willingness and ability to give priority to customers, delivering high quality services that meet their needs
Interpersonal Skills- Must be sociable and engaging. Be able to quickly develop a rapport with customers.
Knowledgeable- Job requires technical understanding of insurance products and services offered by the company.
Must be well groomed and possess excellent office etiquette.
Qualification and Experience
Bachelor’s degree from a recognized university
Proven working experience in a similar role
Up-to-date with latest office gadgets and applications
How to Apply
For those interested, kindly send your applications to firstname.lastname@example.org
The above duties are not exhaustive and managements reserves the right to amend and change responsibilities to meet Organizational needs as necessary.
Please note that IFA will never request any form of payment from an applicant.
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