Centenary Bank Customer Service Consultant Jobs in Uganda
Centenary Bank Customer Service Consultant Jobs in Uganda Job Details
Centenary Bank Retail And Micro Finance Division Reports to : Branch Manager . Manage branch customer experience while identifying and responding promptly to customers' needs, ensuring a constant high level of service and taking into consideration Centenary Bank policy and procedures
Key Result Areas:
Monitor CRM and ensure closure of all customer requests and complaints or queries
Migrate customers to digital platforms (Capture applications for cente mobile, visa applications
Attend to customer inquiries e.g balance, complaints, compliment and capture in respective bank systems
Efficiently attend to customer's requests whilst proactively cross sell appropriate products and services.
Welcome, attend to customers and guide them to the appropriate Relationship officer/Business Units.
Submit weekly service reports to management
Drive customer service initiatives in the branch
Manage stationery for utilization in the banking hall
Education and Professional Qualifications
Honour’s Bachelor’s degree
Required Experience and Competences
2 years’ experience in the Bank
Attention to details
Leading & Supervising
How to Apply
This is an Internal Advert.
Only People Already Working With Centenary Bank Apply
Fill the form and enclose an application letter, updated Curriculum Vitae (CV), plus copies of all academic credentials, testimonials and contact details of three competent referees.
Submit your application not later than 5.p.m 27th September 2019 to:
General Manager Human Resources
P.O. Box 1892
For more information and job application details, see; Centenary Bank Credit Administration Officer Jobs in Uganda
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