Centenary Bank Customer Service Consultant Jobs in Uganda

Centenary Bank Customer Service Consultant Jobs in Uganda

Job Details

Centenary Bank Retail And Micro Finance Division Reports to : Branch Manager .

Role:

  • Manage branch customer experience while identifying and responding promptly to customers' needs, ensuring a constant high level of service and taking into consideration Centenary Bank policy and procedures

    Key Result Areas:
  • Monitor CRM and ensure closure of all customer requests and complaints or queries
  • Migrate customers to digital platforms (Capture applications for cente mobile, visa applications
  • Attend to customer inquiries e.g balance, complaints, compliment and capture in respective bank systems
  • Efficiently attend to customer's requests whilst proactively cross sell appropriate products and services.
  • Welcome, attend to customers and guide them to the appropriate Relationship officer/Business Units.
  • Submit weekly service reports to management
  • Drive customer service initiatives in the branch
  • Manage stationery for utilization in the banking hall

    Education and Professional Qualifications
  • Honour’s Bachelor’s degree

    Required Experience and Competences
  • 2 years’ experience in the Bank
  • Analytical skills
  • Reporting skills
  • Communication skills
  • Decision Making
  • Team player
  • Attention to details
  • Planning
  • Leading & Supervising

    How to Apply
  • This is an Internal Advert.
  • Only People Already Working With Centenary Bank Apply
  • Fill the form and enclose an application letter, updated Curriculum Vitae (CV), plus copies of all academic credentials, testimonials and contact details of three competent referees.
  • Submit your application not later than 5.p.m 27th September 2019 to:
  • General Manager Human Resources
  • Centenary Bank
  • P.O. Box 1892
  • Kampala
  • For more information and job application details, see; Centenary Bank Credit Administration Officer Jobs in Uganda

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