Cellulant Service Operations Support Engineer Jobs in Kenya

Cellulant Service Operations Support Engineer Jobs in Kenya

  • Cellulant is the leading one-stop digital payments company in Africa operating in 10 markets i.e. Kenya, Nigeria, Uganda, Tanzania, Ghana, Malawi, Zambia, Zimbabwe, Botswana, and Mozambique: providing the glue connecting everyone to everything, every day. To do this we are looking for qualified, passionate, dynamic, and vibrant people to drive our strategy and agenda.

    Job Summary

  • Provide 1st and 2nd level technical support to ensure efficient and effective solution

  • Responsible for solution monitoring, troubleshooting tasks and providing technical support in adherence to the established procedures.

  • Be the primary point of contact for all SLA customers which involves continuously seeking solutions for current issues, proactively improving processes and tools while building people’s technical capacity to deliver on the team’s goals


  • Manage the performance of services to clients as per agreed contract and ensure that unplanned downtimes are eliminated and/or their impact reduced.

  • Incident management: Fast and accurate detection and resolution of system and application issues to meet customer

  • System and application maintenance in high-availability production

  • Accurate ticketing for all issues while ensuring timely and proper communication to all stakeholders at all

  • Analyze recurring and intermittent system and application

  • Timely escalation and follow through of support issues

  • Solution monitoring to aid in faster issue detection and

  • Knowledge management for the support team through the identification of knowledge

  • Contributing towards training and forums for team Knowledge

  • Training
    of new


  • At least 2 years’ experience working within a busy IT Service desk.

  • Proficiency in Linux, MySQL is.

  • Working knowledge of databases, networks and security standards and application development is a clear.

  • Deep experience of common service desk and monitoring tools such as Nagios, Cacti, Newrelic, Zabbix or.

  • Experience with automated systems, scripting, software development disciplines like python, php, Puppet, Terraform,

  • Ability to win in a highly collaborative.

  • Working knowledge of Information Service Management industry standards such as ISO 20000, ITILv3/4.

  • BS in Computer Science or related industry/field or equivalent experience (IT, Electrical/Computer Engineering, Information Systems, telecommunications).

  • Certification ITIL v3/4 will be an added advantage.

    Key Performance Indicators

  • Prompt detection of the support.

  • Quick and accurate troubleshooting and diagnosis of.

  • Timely ticket resolution and closure within.

  • Adequate relevant knowledge in delivering.

  • Accurate assignment and escalation of service issues.

    How to Apply

  • For more information and job application details, see; Cellulant Service Operations Support Engineer Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.