Catilas Resources Customer Service Representative - South West Nigeria Jobs

Catilas Resources Limited - Our client, a leading Commercial Bank is recruiting suitably qualified candidates to fill the position below:

Catilas Resources Customer Service Representative - South West Nigeria Jobs

Responsibilities

Attend to all customer enquiries promptly
Resolve customer issues and complaints on service related matters

Receive, evaluate and process customer's requests promptly and efficiently

Process opening and closing of customers' accounts as required

Carry out customer survey and feedback

Must have a very good knowledge of the bank's products and services

Cross-sell of bank's products to customers

Build and maintain long term and profitable relationships with customers

Deliver efficient and quality customer service consistently.

Maintain a database for collating useful customer information.

Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.

Requirements

OND/NCE in any course with at least Lower Credit OR Merit for NCE holders

Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings

Must not be more than 25 years of age by your next birthday.

Little or no experience in banking.

Excellent customer relationship management

Good Oral & Written communication

Sales & Marketing skills

Excellent inter-personal skills

Problem solving and conflict resolution

Must have basic knowledge in Microsoft Word and Excel.

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.