Carrefour Loyalty Operations Coordinator Jobs in Kenya

Carrefour Loyalty Operations Coordinator Jobs in Kenya


Job Summary

  • Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world.

  • The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities.

    Role Summary

  • The objective of this role is to deliver exceptional loyalty experiences through a proactive, compliant and efficient organization aimed at driving customer satisfaction through management, Issue Management, Servicing focused on the operational in stores.

    Duties and Responsibilities

  • Assist in day-to-day coordination and management of loyalty program operational activities.

  • Monitor, control and manage the loyalty program operations to meet customer expectations and company goals.

  • Liaise between Customer Service and Management to ensure smooth operations delivery.

  • Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.

  • Assist in the creation of training materials and facilitating training on the Loyalty program.

  • Evaluate current operational performance and provide strategic plan for improvements.

  • Provide direction and guidance to internal teams to achieve performance
    targets.

  • Identify problems in the operations process and resolve them in a quick and timely manner.

  • Follow standard operating procedures for efficient business operations.

  • Maintain clear and accurate operations documents/procedures for reference purposes

    Competencies and Skills

  • Project management and Merchandising

  • Quality and timeliness of provided services

  • Team management and Analytics skills

  • Customer experience and Loyalty experience

  • Training capabilities

    Qualification, Experience & Skills

    Minimum Qualifications/education

  • Bachelor’s degree

  • Experience in retail operations is a plus

  • English (Full professional proficiency)

  • Excel and PPT skills

    How to Apply

  • To apply, send your CV to recruit@flexi-personnel.com by 15th March 2020.

    NB

  • Flexi Personnel does not charge candidates for jobs placement

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