Carlcare Development Nigeria Quality Assurance Manager (Hotel) Jobs

Carlcare Development Nigeria Quality Assurance Manager (Hotel) Jobs



Carlcare Development Nigeria Limited, a subsidiary of Transsion Holdings formerly known as TECNO Telecom Limited, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products.


After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.


Responsibilities


  • Responsible for the quality management of the hotel and the companies under the parent company, regularly tracking network reviews, guest complaints, feedback to the managers, timely propose corresponding rectification plans, and enhance the reputation of hotel services;
  • Formulate and improve the teaching procedures, work practices and systems, service cases and other teaching materials for each position of the hotel;
  • Establish and improve hotel quality management standards, and conduct quality management inspections on various stores on a regular basis;
  • Conducting opening inspections for newly opened hotels, and follow up the rectification work;
  • Implement the corresponding training, assessment, rectification meetings, measures, follow-up, feedback, all according to the quality management and financial audit management of the hotel
  • Quality control and service quality control over the entire group.


    Requirements


  • Bachelor's Degree preferably in Business Administration, Social Sciences, Humanities or a related field, from a reputable institution.
  • M.Sc Degree in related area is a plus from a reputable university.
  • Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
  • Have more
    than 5 years of proven work experience as a Quality Assurance Manager in an international four-star or five-star hotel overall management experience is preferred.
  • Proficient in the standards, processes, and systems of hotel quality inspection;
  • With a certain quality awareness, training ability, familiar with the hotel's various post operating procedures, financial audit knowledge, complaint handling capabilities.
  • Strong communication skills, strong language skills, and written expression skills;


    How to Apply


    Interested and qualified candidates should send their CV to: career.ng@transsion.com stating the job title as the subject of the email. Application Closing Date 3rd February, 2019


    Note: Due to volumes of applicants, this vacancy can close early. Make sure you get your application in as soon as possible to avoid disappointment!


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