Caritas MFB Branch Managers Jobs in Kenya

Caritas MFB Branch Managers Jobs in Kenya


Job Summary

  • The Branch Managers will be responsible for achievement of business targets and effective management of branch operations within regulatory framework and the Bank’s policies and risk guidelines.

    Key Responsibilities

    • Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.

    • Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.

    • Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.

    • Build and maintain relationship with customers to the mutual benefit of both the customer and the bank.

  • Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly.

    • Entrench measurable and meaningful customer service standards and practices

    • Ensure Compliance with the Bank’s policy, control guidelines and procedures

    • Manage and monitor budget for the branch

    • Collect market information from competitor products and levels of service.

    • Ensure that customer service standards are set and maintained in line with the requirements of each market segment.

    • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.

    • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.

    • Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.

    • Ensure efficient, customer-orientated switchboard and telephone procedures.

    • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.

    • Complete disclosure to the customers in terms of accreditation, service fees, and commission.

    • Ensure that laid-down instructions are adhered to by all areas under control.

    • Identify major risks affecting the support function and ensure
    the necessary steps are taken to measure, monitor and control these risks.

    • Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.

    • Develop micro market sales plans to achieve responsive sales budgets/targets for branch.

    • Gain a sound understanding of the different local market segments in the branch’s area of operation.

    • Manage the sales tracking system and provide coaching and feedback to the team.

    • Coach the sales team on product knowledge and making the most of cross-selling opportunities.

    • To perform any other duty as assigned in line with the organization goals and objective

    Skills And Specifications

    • Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.

    • Knowledge of the Retail Banking value proposition.

    • Knowledge and understanding of the Area sales and service strategies.

    Qualifications

    • University degree – Business related field

    • Relevant professional qualification in banking – AKIB/ACIB – AA

    • 4 years’ experience in Business development /Branch Management

    How to Apply

  • Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email:

  • recruitment@caritas-mfb.co.ke Kindly indicate the position title on the subject line when applying Closing date for application is on 11th January 2022 For more information, please visit www.caritas-mfb.co.ke Only shortlisted candidates will be contacted.


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