Capitec Bank User Experience (UX) Writer Jobs in South Africa

Capitec Bank User Experience (UX) Writer Jobs in South Africa

Purpose Statement

  • To craft the copy that appears throughout the interface of Capitec digital products (websites, mobile apps, etc) so that the client is guided through the interface in an intuitive manner.



  • 5+ years' experience as a writer, specifically within UI/UX/products and teams.

  • At least 5 years of which in a digital space and 3+ years plus experience in User Experience/ User Interface Design.

  • Developing content strategy for a range of digital touchpoints.

  • Of a wide / varied range of products.

  • Proven exposure to a variety of brands, brand work and/or retail accounts

  • Creating, applying and protecting company voice & tone style guide


  • Experience in at least 2 years’ experience working on multiple accounts/brands and disciplines in the financial sector.

  • Strong writing background to support UX methodologies .

    Qualifications (Minimum)

  • National Diploma in Design or Journalism & Media.

    Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Design or Journalism & Media.



  • Brand awareness and importance and the reputational risk attached to UX writing and design.

  • Of psychology and/or anthropology (with a focus on writing) as it pertains to CX/UX principles.

  • English grammar that’s balanced by an even stronger grasp of how people actually talk / communicate in plain language

  • Strong English language usage, spelling, grammar rules, etc.

  • Writing for digital products for various form factors (web/app) both for short form and micro-copy

  • Writing micro-copy for UI features and components

  • Copywriting techniques and methodologies

  • Conceptualising and Brainstorming methods and techniques

  • Current affairs, including industry and market awareness

  • Understanding of Agile Practices and working in
    the context of multiple feature teams.

  • Tools related to the industry (i.e. Invision)

  • Protocol development and execution for copy / content options through user surveys or interviews or A/B testing.

  • Understanding of Personas development and how this translates to copy and content.


  • Understanding of South African vernacular languages to support communicating in plain language.

  • Capitec Bank’s products and services

  • Capitec Bank’s history and internal structure.

  • Adobe Creative Cloud, Sketch, Abstract.


  • Communications Skills.

  • Computer Literacy (MS Word, MS Excel, MS Outlook).

  • Attention to Detail.

  • Problem solving skills.

  • Interpersonal & Relationship management Skills.

  • Presentation Skills.

  • Business writing skills.


  • Creating and Innovating.

  • Analysing

  • Persuading and Influencing.

  • Presenting and Communicating Information.

  • Delivering Results and Meeting Customer Expectations.

  • Coping with Pressures and Setbacks.

  • Deciding and Initiating Action.

  • Writing and Reporting.

    Conditions of Employment

  • Clear criminal and credit record.

  • A valid driver's license and own vehicle is required.

  • Willingness to work or be available overtime and / or weekends frequently.

  • Willingness to travel nationally and internationally when required.

    How to Apply

  • For more information and job application details, see; Capitec Bank User Experience (UX) Writer Jobs in South Africa

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