Capitec Bank Service Consultant - Postmasburg Jobs in South Africa

Capitec Bank Service Consultant - Postmasburg Jobs in South Africa


Purpose Statement

  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).

  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.

  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.

  • Presenting and conducting self in accordance with brand expectations.

    Experience

    Minimum:

  • No previous experience required

    Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment

  • Demonstrated track record of engaging in a sales and client facing environment

    Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

    Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Commerce or Management

    Knowledge

    Minimum:

    Knowledge and understanding of:

  • Basic calculations

  • Retail/consumer service environment.

    Ideal:

    Knowledge and understanding of:

  • Capitec Bank Products.

  • Internal business processes and procedures.

  • Organizational Policies, including (but not limited to) the Credit Policy.

    Skills

  • Communications Skills

  • Interpersonal & Relationship management Skills.

    Competencies

  • Adhering to Principles and Values.

  • Adhering to Principles and Values_ Acting with Integrity.

  • Adhering to Principles and Values_ Demonstrating Beliefs and Principles.

  • Adhering to Principles and Values_ Showing Community and Social Responsibility.

  • Delivering Results and Meeting Customer Expectations.

  • Delivering Results and Meeting Customer Expectations_ Championing Customer Needs.

  • Delivering Results and Meeting Customer Expectations_ Delivering High Quality Work.

  • Delivering Results and Meeting Customer Expectations_ Meeting Basic Work Expectations.

  • Delivering Results and Meeting Customer Expectations_ Serving Customers.

  • Entrepreneurial and Commercial Thinking.

  • Entrepreneurial and Commercial Thinking_ Controlling Costs.

  • Entrepreneurial and Commercial Thinking_ Entrepreneurial Thinking.

  • Entrepreneurial and Commercial
    Thinking_ Leveraging Opportunities.

  • Entrepreneurial and Commercial Thinking_ Navigating Organizations.

  • Following Instructions and Procedures.

  • Following Instructions and Procedures_ Accepting Direction.

  • Following Instructions and Procedures_ Following Policies and Procedures.

  • Following Instructions and Procedures_ Managing Meetings.

  • Following Instructions and Procedures_ Managing Risk.

  • Following Instructions and Procedures_ Managing Time.

  • Following Instructions and Procedures_ Working Safely.

  • Persuading and Influencing.

  • Persuading and Influencing_ Making a Strong Impression.

  • Persuading and Influencing_ Making Convincing Arguments.

  • Persuading and Influencing_ Negotiating Agreements.

  • Presenting and Communicating Information.

  • Presenting and Communicating Information_ Communicating Effectively.

  • Presenting and Communicating information_ Presenting and Public Speaking.

  • Relating and Networking.

  • Relating and Networking_ Creating and Maintaining Networks.

  • Relating and Networking_ Establishing Relationships.

  • Relating and Networking_ Interacting with People at Different Levels.

  • Relating and Networking_ Managing Political Situations.

    Additional Information

  • A valid driver's licence is preferred.

  • Must have access to transport (personal/public).

  • Clear criminal and credit record.

  • Flexible and mobile across regions is an advantage.

  • Must have fingerprints which are detectable/recognizable on Capitec Bank's internal electronic banking system.

    How to Apply

  • For more information and job application details, see; Capitec Bank Service Consultant - Postmasburg Jobs in South Africa


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