Capitec Bank Agent: Technical Support Jobs in South Africa

Capitec Bank Agent: Technical Support Jobs in South Africa


Purpose Statement

  • To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

    Experience

    Minimum:

  • This role is suitable for first entry into employment.

    Ideal:

  • Telephonic technical support experience, preferably in a Service Centre environment

    Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

    Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Information Technology - Technical Support or Similar

    Knowledge

    Minimum:

  • MS Office suite (Basic).

  • Cooperation and relationship building with people.

    Ideal:

  • Basic IT Hardware and Software Support.

  • Client Service principles.

    Skills

  • Communications Skills.

  • Analytical Skills.

  • Attention to Detail.

  • Interpersonal & Relationship management Skills.

    Competencies

  • Adapting and Responding to Change.

  • Analysing.

  • Coping with Pressures and Setbacks.

  • Delivering Results and Meeting Customer Expectations.

  • Following Instructions and Procedures.

  • Planning and Organising.

  • Working with People.

    How to Apply

  • For more information and job application details, see; Capitec Bank Agent: Technical Support Jobs in South Africa


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