Capitec Bank Agent - Technical Support Jobs in South Africa

Capitec Bank Agent - Technical Support Jobs in South Africa


Purpose Statement

• To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

Minimum

Experience

• This role is suitable for first entry into employment.

Ideal

• Telephonic technical support experience, preferably in a Service Centre environment.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate.

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology - Technical Support or Similar.

Knowledge

Minimum

• MS Office suite (Basic).

• Cooperation and relationship building with people.

Ideal

• Basic IT Hardware and Software Support.

• Client Service principles.

Skills

• Communications Skills.

• Analytical Skills.

• Attention to Detail.

• Interpersonal & Relationship management Skills.

Competencies

• Achieving Personal Work Goals and Objectives.

• Achieving Personal Work Goals and Objectives_ Driving for Results.

• Coping with Pressures and Setbacks_ Maintaining Work-Life Balance.

• Delivering Results and Meeting Customer Expectations_ Meeting Basic Work Expectations.

• Analyzing_ Evaluating and Implementing Ideas.

• Adhering to Principles and Values_ Showing Community and Social Responsibility.

• Coping with Pressures and Setbacks_ Managing Stress.

• Following Instructions and Procedures_ Accepting Direction.

• Adhering to Principles and Values_ Acting with Integrity.

• Delivering Results and Meeting Customer Expectations_ Serving Customers.

• Achieving Personal Work Goals and Objectives_ Accepting Responsibility.

• Adapting and Responding to Change_ Acting as a Champion for Change.

• Following Instructions and Procedures_ Following Policies and Procedures.

• Working with People Resolving Conflict.

• Relating and Networking_ Establishing Relationships.

• Deciding and Initiating Action.

• Adhering to Principles and Values.

• Adapting and Responding to Change.

• Analyzing

• Achieving Personal Work Goals and Objectives_ Driving Continuous Improvement.

• Presenting and Communicating Information.

• Following Instructions and Procedures.

• Following Instructions and Procedures_ Managing Risk.

• Adhering to Principles and Values_ Demonstrating Beliefs and Principles.

• Working with People_ Teaching.

• Presenting and Communicating
Information_ Communicating Effectively.

• Working with People_ Demonstrating Self-Insight and Awareness.

• Relating and Networking.

• Working with People_ Attentive Listening.

• Following Instructions and Procedures _Managing Meetings.

• Deciding and Initiating Action_ Making Accurate Judgments and Decisions.

• Following Instructions and Procedures_ Working Safely.

• Analyzing_ Thinking Broadly.

• Presenting and Communicating information _Presenting and Public Speaking.

• Analyzing_ Solving Complex Problems.

• Delivering Results and Meeting
Customer Expectations_ Championing Customer Needs.

• Analyzing_ Using Math.

• Working with People_ Sharing Information.

• Adapting and Responding to Change _Adapting to Change.

• Analyzing _Working with Financial Information.

• Relating and Networking _Managing Political Situations.

• Relating and Networking _Creating and Maintaining Networks.

• Working with People _Adapting to Others.

• Working with People _Sowing Caring and Understanding.

• Analyzing _Critical Thinking.

• Relating and Networking _Interacting with People at Different Levels.

• Adapting and responding to change _Working with Diverse Populations.

• Delivering Results and Meeting Customer Expectations _Delivering High Quality Work.

• Analyzing _Testing and Troubleshooting.

• Analyzing _Reading Effectively.

• Following Instructions and Procedures _Managing Time.

• Coping with Pressures and Setbacks.

• Working with People _Demonstrating Appreciation.

• Adapting and Responding to Change_ Supporting Change.

• Achieving Personal Work Goals and Objectives_ Pursuing Self-Development.

• Working with People _Building and Supporting Teams.

• Deciding and Initiating Action_ Acting Decisively.

• Working with People_ Assessing and Understanding People.

• Working with People_ Managing from a Distance.

• Coping with Pressures and Setbacks _Displaying Confidence and Composure.

• Working with People_ Supporting Coworkers.

• Adapting and Responding to Change _Working with Ambiguity.

• Coping with Pressures and Setbacks
_Demonstrating Tenacity and Perseverance.

• Deciding and Initiating Action_ Demonstrating Initiative.

• Delivering Results and Meeting Customer Expectations.

• Working with People.

Additional Information

• Willingness to work or be available overtime and / or weekends if required.

• Clear criminal and credit record.

• Ability and willingness to work in an open plan environment.

• Must have access to transport (personal/public).

• Contactable via own mobile phone.

• Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.

How to Apply

  • For more information and job application details, see; Capitec Bank Agent - Technical Support Jobs in South Africa


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