Capitec Bank Agent - Contact Centre Jobs in South Africa

Capitec Bank Agent - Contact Centre Jobs in South Africa

Purpose Statement

  • To provide support and service to designated stakeholders (including both internal and external, and existing and potential clients) in full adherence with Capitec values and set SLAs, policies and procedures



    • 1-2 years’ experience* in a banking, retail, finance, client service environment.

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational.



    • General office systems.


    • Basic accounting principles.

    • Working knowledge (role specific) of legislation relevant to banking environment (i.a. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI).

    • Capitec Bank policies, including:

    • HR policies, disciplinary code and procedures.

    • KPA procedures and policies.

    • Adherence policies.

    • On line and cell phone banking process and technical frameworks.

    • Capitec banking system.

    • Client relationship principles and environment.

    • Liaising with 3rd party providers (role specific).


    • Communications Skills.

    • Computer Literacy (MS Word, MS Excel, MS Outlook).

    • Problem solving skills.

    • Telephonic / Call skills.

    • Attention to Detail.

    • Selling Skills.


    • Achieving Personal Work Goals and Objectives.

    • Delivering Results and Meeting Customer

    • Working with People.

    Additional Information

    • Ability and willingness to work in an open plan environment.

    • Willing and able to work shifts, including weekends.

    • Willing to work additional hours on occasion upon request.

    • A valid driver's license and own vehicle is preferred.

    • Clear criminal and credit record.

    How to Apply

  • For more information and job application details, see; Capitec Bank Agent - Contact Centre Jobs in South Africa

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