Capitec Bank Agent - Contact Centre Jobs in South Africa

Capitec Bank Agent - Contact Centre Jobs in South Africa


Purpose Statement

  • To provide support and service to designated stakeholders (including both internal and external, and existing and potential clients) in full adherence with Capitec values and set SLAs, policies and procedures

    Min

    Experience

    • 1-2 years’ experience* in a banking, retail, finance, client service environment.

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational.

    Knowledge

    Minimum

    • General office systems.

    Ideal

    • Basic accounting principles.

    • Working knowledge (role specific) of legislation relevant to banking environment (i.a. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI).

    • Capitec Bank policies, including:

    • HR policies, disciplinary code and procedures.

    • KPA procedures and policies.

    • Adherence policies.

    • On line and cell phone banking process and technical frameworks.

    • Capitec banking system.

    • Client relationship principles and environment.

    • Liaising with 3rd party providers (role specific).

    Skills

    • Communications Skills.

    • Computer Literacy (MS Word, MS Excel, MS Outlook).

    • Problem solving skills.

    • Telephonic / Call skills.

    • Attention to Detail.

    • Selling Skills.

    Competencies

    • Achieving Personal Work Goals and Objectives.

    • Delivering Results and Meeting Customer
    Expectations.

    • Working with People.

    Additional Information

    • Ability and willingness to work in an open plan environment.

    • Willing and able to work shifts, including weekends.

    • Willing to work additional hours on occasion upon request.

    • A valid driver's license and own vehicle is preferred.

    • Clear criminal and credit record.

    How to Apply

  • For more information and job application details, see; Capitec Bank Agent - Contact Centre Jobs in South Africa


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