Capital Group Limited Client Service Supervisor Jobs in Ghana

Capital Group Limited Client Service Supervisor Jobs in Ghana


  • Work with line manager to support agents and maximize customer satisfaction.

  • Liaise with the HR department to hire, train, and prepare call centre agents to respond to customer questions and complaints and troubleshoot problems with services or products.

  • Ensure agents understand and comply with all call centre objectives, performance standards, and policies.

  • Answer agents questions regarding best practices or difficult calls.

  • Identify operational issues and suggest possible improvements.

  • Monitor and evaluate agents performance, provide learning or coaching opportunities, and taking corrective action, if necessary.

  • Prepare reports and analyze data to assist in determining call centre goals.

  • Recognize, document and alert the supervisor of trends in customer calls, emails or queries.

  • Maintain call center database by entering and verifying information; updating contact log etc.


  • First degree in Communications, Marketing, Management, Human Resources or a relevant degree, with four (4) years working experience in a similar role.

  • Proficiency with technology, especially computers, software applications, and phone systems is a plus.

    Work-based competencies;

  • Exceptional verbal and written communication skills.

  • Strong understanding of company products, policies, and services.

  • Excellent problem solving, leadership, and customer service skills.

  • Analytical, efficient, and thorough.

    How to Apply

  • For more information and job application details, see; Capital Group Limited Client Service Supervisor Jobs in Ghana

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