Capital Group Limited Client Service Supervisor Jobs in Ghana

Capital Group Limited Client Service Supervisor Jobs in Ghana


Duties

  • Work with line manager to support agents and maximize customer satisfaction.

  • Liaise with the HR department to hire, train, and prepare call centre agents to respond to customer questions and complaints and troubleshoot problems with services or products.

  • Ensure agents understand and comply with all call centre objectives, performance standards, and policies.

  • Answer agents questions regarding best practices or difficult calls.

  • Identify operational issues and suggest possible improvements.

  • Monitor and evaluate agents performance, provide learning or coaching opportunities, and taking corrective action, if necessary.

  • Prepare reports and analyze data to assist in determining call centre goals.

  • Recognize, document and alert the supervisor of trends in customer calls, emails or queries.

  • Maintain call center database by entering and verifying information; updating contact log etc.

    Qualifications

  • First degree in Communications, Marketing, Management, Human Resources or a relevant degree, with four (4) years working experience in a similar role.

  • Proficiency with technology, especially computers, software applications, and phone systems is a plus.

    Work-based competencies;

  • Exceptional verbal and written communication skills.

  • Strong understanding of company products, policies, and services.

  • Excellent problem solving, leadership, and customer service skills.

  • Analytical, efficient, and thorough.

    How to Apply

  • For more information and job application details, see; Capital Group Limited Client Service Supervisor Jobs in Ghana


    Find daily jobs in Ghana. Jobs - Ghana jobs. Search our career portal & find the latest Ghana job positions, career opportunities & jobs in Ghana.

    Jobs in Ghana - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Ghana.

    Find your dream job from 1000s of vacancies in Ghana posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to African Jobs.