CampSite - Resort Manager Jobs in Kenya

CampSite - Resort Manager Jobs in Kenya


Job Summary:

  • Under the direction of the Director, the Camp Site / Resort Manager is responsible to manage operations on a day to day basis to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit / financial control.

  • Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

    Responsibilities

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety

  • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail

  • Conduct market intelligence, personal and online marketing and entice potential clients

  • Plan clients logistical support as required

  • Assist in keeping the camp clean and tidy, at all times

  • Deal with customer complaints in a professional manner

  • Complete all daily administration tasks as required

  • Ensure that all tents, rooms and all areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards

  • Maintain the correct handling of all soiled linen and ensure that every room and or tent has the correct bedding and relevant number of towels

  • Report any faults or damage in any of the tents or camp facilities immediately to the director.

  • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required

  • Complete regular checks on portable electrical appliances

  • Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation

  • Manage and maintain effective and efficient use of all operations equipment in line with company policy

  • Conduct weekly and monthly stock/ asset assessment

  • Ensure all statutory requirements are adhered to and complied with

  • Cause books of accounts to be maintained, audited and approved

  • Provide reports, as required, for senior management

  • Maintain effective communication, at all times, among the team

  • Complete weekly rosters of all workers; manage and maintain correct staffing levels in line with targets and business levels

  • Ensure that the muster roll is
    kept up to date and manage absence and lateness, in line with company policy

  • Complete all required health and safety/fire checks on time

  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services

  • Report any security issues to the operations manager immediately

  • Always adhere to all company policies and procedures and licensing laws

  • Be involved and contribute at team meetings

  • Carry out instructions given by the management team

    Qualifications

  • Hotel Management degree \ diploma from a reputable institution

  • Food and beverage qualifications are desirable though not a must

  • Thorough knowledge in tour and travel operations
    MS office suite

    Working Experience

  • Over 3 years of progressive hands-on experience in a busy 3 to 4 star hotel or tented camp.

    Personal Qualities and Behavioral Attributes

  • Customer focus with a warm friendly personality

  • Ability to work unsupervised in a busy environment

  • Ability to prioritize duties

  • Honest and reliable

  • Build and maintain good relationships with all team members

  • Be able to communicate well with people of all levels

  • Ability to develop self and others

  • Ability to welcome and embrace change, with a positive attitude

  • Good judgment skills with the ability to plan ahead

  • Able to create and work within budgets

  • Ability to generate new ideas.

  • Comfortable working in a remote rural setting.

  • A lover of nature and natural beauty.

    How to Apply

  • Applications done by mail to

  • muneneedwin59@gmail.com.

  • All application must include a cover letter with detailed explanation regarding the understanding of the tasks and why the applicant feels qualified for the position together with a CV.

  • All applications must be received before 14/7/2020.

  • Shortlisted candidates will be contacted.

  • A performance-based contract will be offered to the selected candidate.


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