Calltronix Contact & Training Centre System Training Assistant Jobs in Kenya

Calltronix Contact & Training Centre System Training Assistant Jobs in Kenya


Duties

• Prepare system manuals and user guides in different formats.

• Implement training programs to teach and guide employees in properly utilizing various computer programs and applications used in the company's daily operations.

• Assessing system training needs and the development of training techniques that will help the staff fulfill their job-specific duties.

• Conduct evaluations of the existing training programs to verify their effectiveness and determine if there is a need for modifications.

• Select appropriate training methods or activities (e.g., simulations).

• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.

• Gather feedback from trainees after each training session 8. Scheduling training sessions.

• Ensuring that the system documentation and user guide materials are up to date.

• Keeping track of employees training records and maintaining them.

• Handle any other task associated with organizing and scheduling training sessions.

• Upload learning materials on the Learning Management System (LMS) to ensure optimal functionality of the system.

• Maintain accurate LMS records and analyze data to gauge effectiveness of trainings and provide advisory reports to the management.

• Any other duties that may be assigned by the technical training manager.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or another related field or Equivalent.

• Pedagogical experience in delivery and explanation of technical concepts to users with non-technical backgrounds.

• Has a relevant variety of technical skills that are relevant for LMS management, proficient in MS PowerPoint and graphics design.

• Has strong interpersonal skills, able to liaise with diverse stakeholders.

• Good organizational and time management skills.

• A solution-oriented team worker with a keen eye for details.

• Ability to work under minimum supervision.

How to Apply

  • For more information and job application details, see; Calltronix Contact & Training Centre System Training Assistant Jobs in Kenya


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