Call Centre Agents Jobs in Kenya

Call Centre Agents Jobs in Kenya


Job Brief

  • Our client, a leading company is looking to recruit a Call Center Agent that will be the liaison
    between their company and its current and potential customers.

  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;

  • keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

    Requirements

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

    How to Apply

  • For more information and job application details, see; Call Centre Agents Jobs in Kenya


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