CA Global Recruitment Service Manager Africa - Mineral Processing / Spare Parts / Engineering / PM / Field Service –Jobs in Gauteng, South Africa

CA Global Recruitment Service Manager Africa - Mineral Processing / Spare Parts / Engineering / PM / Field Service –Jobs in Gauteng, South Africa


Job Description:

  • Our client is a multinational engineering company who require a Service Manager Africa. Their main duties are to drive service growth by: Ensuring technical competence of Field Service personnel; Building customer confidence in Service capabilities throughout the Africa region; Be the technical liaison for the customer base in Africa; Provide technical support for initiatives to enable conclusion of SLA’s and parts agreements in the regions. This reports directly into the Head of Service Operations.

    Responsibilities:

  • Support and drive Service growth by ensuring technical competence and customer confidence in Service capabilities throughout the Africa region

  • Develop Field Service and other execution staff in the various regions to execute work according to Company requirements

  • Management of resources to enable cost effective service is provided to customers

  • Coordinate resource requirements with the core Field Service team based in South Africa

  • Facilitate detailed technical discussions on service related topics with clients to compile accurate scope, cost, schedule and service level agreements

  • Manage Field Service staff and schedules in Africa

  • Execution of service projects through inspections and audits, reports, repair, maintenance and project work

  • Internal customers are supported through analyses and information as well as required actions distributed to the various departments

  • Ensure high quality reports are completed within allowed time and distributed and or discussed internally and with customer

  • Coordinate any Service activity being executed in the regions

  • Deliver on strategic KPI’s assigned to the function

  • High level of customer interaction and follow up required

  • Ensure technical compliance of equipment, tools and machines to legal, client and internal safety requirements.

  • Develop regional contracting companies to provide the necessary extension in capacity and capabilities.

  • Plan and actively manage budget assigned.

  • Investigate, develop and implement process development and continuous improvement initiatives.

  • Manage processes to ensure pro-active management of product issue and actions in collaboration with Head of Operations.

  • Develop and implement good practice maintenance capability through the use of proven management tools and employee development initiatives.

  • Performance management and development of assigned personnel.

  • Implementation of continuous improvement directives to deliver best practice.

    Requirements: Qualification and Skill

  • Diploma in Mechanical/Electrical Engineering or relevant technical qualification.

  • Project Management certificate.

  • At least 10-15 years’ working experience in the mining industry.

  • Of the above, at least 10 years must have been spent in a supervisory / management role.

  • Extensive Field Service, Spare Parts & Project Management experience in a Service environment.

  • Strong technical knowledge on mining equipment, preferably materials handling and mineral processing related.

  • Sound experience on delivering projects in Africa / cross border projects.

  • Sound understanding of mining equipment maintenance strategies and the application of FMECA principles.

  • Ability to deliver on remote projects while being able to accurately scope, cost and facilitate this from a remote location
    SAP experience.

  • Ability to manage a complex and dynamic work environment.

    How to Apply

  • For more information and job application details, see; CA Global Recruitment Service Manager Africa - Mineral Processing / Spare Parts / Engineering / PM / Field Service –Jobs in Gauteng, South Africa


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