British Embassy Deputy IT Support Officer Jobs in Nigeria

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability.



We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

We promote family-friendly flexible working opportunities, where operational and security needs allow.


British Embassy Deputy IT Support Officer Jobs in Nigeria



Responsibilities


  • Provide support to IHMG users and respond to requests sent to the IT helpdesk
  • Proactively liaise with all sections to identify new arrivals in order to set them up on the system
  • Escalation of connectivity issues to ISPs and Telcos
  • Build Laptops/desktops
  • Ensure video conferencing facilities are in good working order
  • Provide support to remote workers (Port Harcourt, Kaduna and Kano)
  • Conduct IT asset inventory and carry our stock returns twice a year
  • Support and management of Security Bulk SMS systems
  • Liaise with procurement team to manage the technical aspects of contracts with MTN and Airtel.
  • Monitor stock levels, procurement for the section and proper accounting of spend on portals
  • Liaise with team lead for yearly budget planning and forecasting
  • Prepare monthly budget forecasts
  • Assist Information Management officer (IMO) in completing the Information Asset Register for Post
  • Lead and supervise projects within the team
    Manage echo extension licenses (assignment to new users etc)
  • Troubleshoot and resolve non-FCO connections and systems (dirty broadband, managed Wi-Fi issues, standalone computers etc.)
  • Setting up access and permission to shared folders, SharePoint and distribution lists
  • Purchase and setup FCO/DFID
    Smartphones
    Disposal of old/redundant IT equipment in line with disposal policy.
  • Policy adherence: Ensure all laptop/desktop users read and sign the security operating procedures and other usage policies
  • Updating of SharePoint sites
    Managing room booking portal and setting up IT equipment for events and meetings
  • Delivering capacity building for staff to use IT software and equipment.
  • Any other ad-hoc duties


    Requirements


  • Previous experience with managing Windows 10 IT network.
  • Managing Microsoft Office 2016
    LAN/WAN configuration, Office 365, Internet and Intranet, IP Telephony and IT Helpdesk Support


    How to Apply


    Interested and qualified candidates should apply online by 21st June 2019


    For more information and job application details, see; British Embassy Deputy IT Support Officer Jobs in Nigeria


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