British Council of Nigeria Account Manager Jobs
British Council of Nigeria Account Manager Jobs
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques and report templates.
Market & customer intelligence:
Ensures product/sector knowledge is up to date and forward thinking
Provides account /country specific input into market intelligence activities, innovation and business development/marketing plan/targets
As required, uses a range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends – e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.
Value adds account extension, cross sell and retention
Raises performance issues, why and how being resolved
Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
Practices Relationship Management, development and reviews (including mapping and delivering F2F touchpoints, annual and quarterly reviews for big accounts)
Builds and develops networks around existing clients to cultivate segments
Under direction from the Head of BD, supports the development of high-quality bids, tenders and proposals by preparing or collating written content/diagrams/financial data/case studies/project plans for the Country/Region
Account & stakeholder management:
Manages and delivers in year Account Plan
Develops out of year Account Plan
Links with B2B support from Operations team to set and review quality of delivery to support account relationship.
Links with Marketing for targeted events, campaigns and collateral to support retention and value add
Undertakes contract review and refresh
Works to defined Account Relationship standards and frameworks.
Maintains accurate and up-to-date records and data in order to support effective and coordinated account management across the organisation.
Conducts research, into business activities, challenges and key personnel in target customer, partner or sponsor organisations to support the exams business in developing new business and cultural relations opportunities for the BC.
In accordance with an agreed account management plan, coordinates and organises contact between stakeholders in key client/partner/sponsor organisations and the exams business – e.g. meetings, conference slots, sending targeted marketing or thought leadership materials etc.
Serve as first point of contact in compliance incidence with awarding bodies
Handles certificate validation for schools
Communicates registration timelines with partners
Analysis & Reporting:
Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs
Contributes data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral
Holds financial management responsibility. For example, handles aged debt reporting. Serve as point of escalation for financial issues with partners
Leadership & management:
Prioritizes own work activities, from long terms plans into day to day activities.
Builds relationships and uses influence to work with others internally to grow the business
University degree in any subject or qualification in a relevant field
Experience of managing relationships with account clients
Proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets.
Designing and implementing business development or marketing plans in an education sector context.
Experience of working with UK exam
How to Apply
Interested and qualified candidates should apply online by 16th June, 2019.
For more information and job application details, see; British Council of Nigeria Account Manager Jobs
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