Brites Management Services Loans Collection Officers Jobs in Kenya

Brites Management Services Loans Collection Officers Jobs in Kenya


Duties

  • While adhering to the company policies and procedures, demonstrate good customer service skills and apply the best and professional debt collection activities.

  • Maintain debtors overdue accounts to agreed company performance levels.

  • Ensure collection of debtors accounts occurs within credit terms and according to company policy and procedures.

  • Report on account collection progress.

  • Listen to customer complaints with empathy and take action to satisfy the customers immediate needs and prevent reoccurrence.

  • Make telephone collection calls.

  • Risk review new and existing customers to minimize bad and doubtful debts.

  • Monitor credit limits and terms for each customer in line with Credit Policy.

  • Effectively resolve disputed debts.

  • Provide timely and accurate reporting.

  • Maintain notes and account details of any changes.

    Knowledge, Skills and Experience

  • Excellent relationship management skills.

  • Knowledge of credit and credit related activities.

  • Customer claims and processes.

  • Strong Excel, written, verbal, negotiation and communication skills.

  • Good customer service skills.

  • Well organized and efficient.

  • 1-2 years’ experience in debt collection or credit control.

  • All applicants must have a smart phone.

  • Form 4 and above.

    How to Apply

  • For more information and job application details, see; Brites Management Services Loans Collection Officers Jobs in Kenya


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