Britam Underwriting Associate Nyeri Jobs in Kenya

Britam Underwriting Associate Nyeri Jobs in Kenya

Job Purpose:

  • Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.

  • Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision-making process.

    Key responsibilities

    Corporate Business

  • Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;

  • Prepare quotations as per authority matrix;

  • Custodian of underwriting documents e.g.Comesa cards

  • Conduct Risk surveys for small risks as per authority matrix;

  • Prepare and issue certificates and cover notes where necessary;

  • Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;

  • Implement credit control policy and ensure that premiums are debited and collected as required;

  • Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable;

  • Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;

    Retail Business

  • Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems;

  • Scanning and indexing of customer instructions;

  • Receipting(cheques/standing orders/check
    offs) and posting payments in LOB system;

  • Preparing Daily Premium reports;

  • Advise Policy Administration on dishonoured cheques and write letters to customers regarding the same;

  • Processing refunds/cancelled policies /deductions after maturity, claims and surrenders;

  • Forward issued applications to registry;

  • Hold briefing the event the customer service assistant is absent by performing that role/tasks.

  • Performany other duties as may be assigned from time to time.

  • Delegated Authority: As per the approved Delegated Authority Matrix.

  • Prepare quotations in collaborations with the CSE.

  • Drive customer self service by encouraging all walk-in clients to sign up to the customer portal and offer necessary support.

  • Ensure business retention by taking initiative to conserve cancellations and surrenders before processing customer instructions.

    Knowledge, experience and qualifications required

  • Bachelor’s degree (insurance option preferred).

  • At least one year experience in the insurance industry.

    How to Apply

  • For more information and job application details, see; Britam Underwriting Associate Nyeri Jobs in Kenya

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