Britam ERP Value Delivery Analyst Jobs in Kenya

Britam ERP Value Delivery Analyst Jobs in Kenya

Job Purpose

The job holder will be responsible for;

  • Administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications.

  • Reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence.

  • Ensures that all service level agreements (SLAs) for applications support services across the organisation are delivered according to specifications.

    Key responsibilities

  • Provide first line and second line support and maintenance services to all business systems. Escalates and sources expertise when necessary.

  • Proactive monitoring of various production systems for performance, availability, and other critical parameters.

  • Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters.

  • Maintenance and administration of the Group Enterprise systems.

  • Ensure the enterprise systems is adequately sized to meet SLA’s with the business.

  • Define and monitor data and application availability for the enterprise systems.

  • Document and update processes and procedures in use for the business systems.

  • Providing and monitoring SLAs and OLAs.

  • Adequate communication to stakeholders on the state of
    any tickets assigned.

  • Follow up and reporting on tickets escalated to third line support.

  • Testing new system functionality before deployment into production environments.

  • Test the achievement of supportability requirements for delivered solutions.

  • Approvals for acceptance tests.

  • Delegated authority ;as per the approved delegated authority matrix.

  • Perform backup and restore testing as per the restore calendar.

  • Document and adhere to change management process.

    Key Performance Measures

  • As described in your Personal Score Card.

    Knowledge, experience and qualifications required

  • Degree in Science/Engineering/Computer Science.

  • ITIL intermediate.

  • Minimum of 2 – 4 years’ experience in a 24x7 service provider environment.

    How to Apply

  • For more information and job application details, see; Britam ERP Value Delivery Analyst Jobs in Kenya

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