Britam EMC Document and Data Operations Associate (Contract) Jobs in Kenya

Britam EMC Document and Data Operations Associate (Contract) Jobs in Kenya

Job Purpose:

The role of the DDO Associate I will be to:

  • Provide prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data

  • Manage and maintain all company’s physical documents and records

  • Co-ordinate activities and support services within the Registry function

  • Give effective supervision to the outsourced registry assistants

  • Scanning, assembling and franking of policy documents and dispatch process

    Key responsibilities

  • Daily & monthly reporting of registry and policy assembly processes

  • Ensure client details/ instructions are accurately and timely processed in line with the requisite processes

  • Co-ordinate any out-sourced services of document storage and retrieval

  • Policy document: printing, franking, assembly and scanning to DMS

  • Ensure timely dispatch of assembled policy schedules to branches within TAT

  • Processing the completion of new business, client services e.g. issuance of policy documents while adhering to set procedures and guidelines thus limiting the exposure to risk and litigation

  • Verifying stamp duty amount due on the sum assured

  • Dispatch and tracking of policy documents to branches

  • Physical document handling:

  • Receipt and verification of records submitted by branches and business units

  • Arrangement and retrieval of physical documents.

  • Sorting of documents and verifying
    their attachments.

  • File recording: tracking, safe movement and custody of client files and policies between branches & HQ.

  • Quarterly archiving of files not in current use.

  • General Registry work as assigned by a DDO team lead.

  • Accurate and timely processing of client requests.

  • Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.

  • Escalate quality issues to Operations manager for management.

  • Participate in development of knowledge base within DDO.

    Key Performance Measures

  • As described in your Personal Score Card.

    Knowledge, experience and qualifications required

  • A Degree or diploma in Records Management or Information Science.

  • A minimum of 2 years’ experience in a busy Registry / Archives or branch.

  • Computer Literate; emphasis on Microsoft Office and EDMS.

  • Minimum grade of C PLAIN in KCSE secondary education.

    How to Apply

  • For more information and job application details, see; Britam EMC Document and Data Operations Associate (Contract) Jobs in Kenya ​

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