Brighter Africa Senior Advisor Jobs in Kenya

Brighter Africa Senior Advisor Jobs in Kenya

Position Summary

  • As a service Advisor, you will be responsible for ensuring all transaction documentation is accurate, complete, and processed in a timely manner.

  • This individual serves as the liaison between the store and Support Services for accounts receivables, parts and accessories, and vehicle sales processing.

  • The Service Advisor works closely with the sales staff to collect all required transaction information. .

    Major Job Activities

    • Communicates with clients about vehicle problems, insurance questions, and warranty issues

    • Maintains positive relationships with clients to ensure repeat and return customers

    • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

    • Answers customer questions about services, including when to expect vehicle repairs

    • Displays extensive knowledge about products and services

    • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

    • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

    • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

    • Acts as an advocate for clients when communicating vehicle problems and needs to
    repair department

    • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

    • Processes customer payments

    • Demonstrates extensive knowledge of service department

    • Perform general office duties, order supplies, file, mail processing distribution, and maintain records management database systems.

    • Opening, sorting, and distributing incoming correspondence, including emails.

    • Perform other duties as assigned.

    Skills and Qualifications

    • Diploma in Automotive Engineering or Equivalent

    • Previous Experience (at least three years) in the Vehicle Service Department

    • Knowledge of Vehicle Parts and Services

    • Computer Skills

    • Customer-Facing Skills

    • Communication Skills

    • Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

    How to Apply

  • If you meet the qualifications, kindly send your CV to

  • to reach us on or before 22nd July 2020 using the position as subject of email.

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