Branch Team Leader Jobs in Nairobi, Kenya

Branch Team Leader Jobs in Nairobi, Kenya


  • Our client a microfinance with branches across the country is looking for suitable candidates for the following position.

    Duties and Responsibilities

  • Provides the interface between the CEO and the branch staff.

  • Actively cascades to the staff all decisions and directives from the Executive.

  • Constantly provides the CEO with feedback information on the running of the branch.

  • Provides oversight and management for the day to day running of the branch.

  • Attends company quality meeting and all meetings on behalf of the branch.

  • Member of the Branch Executive Committee.

  • Ensure the loan book grows as projected through continuous product development and value proposition.

  • Proactively manage cost to ensure product profitability

  • In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.

  • Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.

  • Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.

  • Ensure quality credit appraisals for all applications in the branch.

  • Together with branch staff, keenly manage all Non-performing loans to maintain quality of the book.

  • Maintains and updates tools for monitoring credit.

  • Chairs the Branch Credit Committee.

  • Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.

  • Ensures zero tolerance to customer complaints – both internally and externally.

  • Ensures that the set Turn Around Time is adhered to by all branch staff.

  • Maintain high level of confidentiality of customer information.

  • Communicates unsuccessful credit applications to the customers in a professional manner.

  • Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.

  • In charge of leave management at the branch

  • Ensure successful portfolio transfer during normal leave and staff exits.

  • In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.

    Policies and procedures

  • Custodian of policies, processes and products manuals – both soft and hard copies.

  • Ensure compliance to company policies and procedures.

  • In charge of the branch assets.

  • Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.

  • Ensure quarterly and annual reports for the product are prepared on time.

  • Ensures that issues raised during branch audit are addressed.

  • Endeavor to create a conducive and clean environment that promote good health and wellbeing of the staff and the customers.

  • Ensures branch contingency planning is operational including backups of branch data on weekly basis.

    Other duties

  • Any other role assigned by the CEO or HOO

    Qualifications and Experience

  • Bachelor’s degree in any Business field from a recognized university /CPA/Credit certification or

  • Diploma in Business field from a recognized institution of higher learning / Credit certification or any other candidate who has demonstrated qualities of a QGL/AQGL.

  • At least 3 years practical working experience at a senior level in Credit or MFI/Finance Institution.

    Knowledge and Skills

  • Leadership skills.

  • Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.

  • Demonstrates leadership skills.

  • Working knowledge in IT skills (MS Office especially Excel).

    How to Apply

  • If you are up to the challenge, possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Branch Team Leader” to:

  • Vacancies@jantakenya.com


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